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Service Desk Management Role
7 days ago
Company Overview
">Our company, West Recruitment Pty Ltd, offers comprehensive IT support, cloud, and data solutions to clients throughout Sydney. With a strong focus on teamwork, accountability, trust, and communication, we strive to maintain a great internal culture.
Job Description
">We are seeking a highly skilled Service Desk Team Lead to join our team. In this role, you will be responsible for maintaining service levels and day-to-day operations. Your key tasks will include:
- Developing an operational plan for the team, including allocation of resources
- Mentoring and managing a team of motivated service desk technicians
- Monitoring internal service levels and KPIs to ensure SLA agreements are met
- Leading project delivery planning and execution
- Overseeing all policies, procedures, and documentation for the function
Requirements and Qualifications
">To succeed in this role, you'll need relevant IT qualifications or certifications such as ITIL. Experience in a supervisory or leadership capacity within the service desk environment is essential. You should have experience with virtualisation technologies and cloud services such as Azure. Network management skills, including hardware and networking concepts, are also necessary.
What We Offer
">This opportunity offers professional growth and development in a dynamic and interesting role. You'll lead a high-performing team, enjoy work-from-home flexibility, and have opportunities for career progression and advancement.
About Us
">West Recruitment Pty Ltd has been retained by the Employer to recruit for this exciting opportunity. If you're interested in learning more about this role, please contact us.
