Senior Help Desk Manager

2 days ago


Auckland, Auckland, New Zealand Abano Healthcare Pty Ltd Full time

About Abano Healthcare

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At Abano Healthcare Pty Ltd, we pride ourselves on being the largest dental support organization in Australia and New Zealand, supporting over 1,500 dentists and 280+ dental practices with cutting-edge technology, training, and operational excellence.

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The IT Service Desk Manager Role

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This is an exciting opportunity for an experienced IT professional to join our team as an IT Service Desk Manager. In this role, you will lead and support our IT Service Desk team to ensure smooth operations across our network.

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Responsibilities

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  • Lead and develop a high-performing Service Desk team to achieve business objectives.">
  • Oversee IT support operations to ensure timely resolution of incidents and requests.">
  • Implement best practices in IT service management and drive continuous improvement.">
  • Collaborate with internal teams and external vendors to enhance IT services.">
  • Monitor and analyze service desk performance to ensure SLAs are met.">
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Requirements

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To be successful in this role, you will need:

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  • A strong background in IT service management, preferably in an MSP environment.">
  • Excellent knowledge of ITIL frameworks and ITSM best practices.">
  • Experience managing, coaching, and developing a team in a dynamic environment.">
  • Strong problem-solving skills and a customer-first approach.">
  • Excellent communication and stakeholder management skills.">
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About Our Team

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We are a collaborative and high-performance team dedicated to supporting world-class dental care across Australia and New Zealand. We offer career growth opportunities in a rapidly expanding organization.

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Join Our Team


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