Customer Service Ambassador Position

6 days ago


Auckland, Auckland, New Zealand Auckland One Rail Part time
About the Role

Auckland One Rail is seeking a skilled Customer Service Ambassador to join our team. As a key member of our station support team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our passengers.

Key Responsibilities
  • Provide excellent customer service to our passengers, responding to their queries and concerns in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a safe and clean environment at our stations, adhering to all relevant health and safety guidelines.
  • Assist with the coordination of events and activities at our stations, such as promotions and community engagement initiatives.
Requirements
  • Previous experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
  • Ability to adapt to changing situations and priorities, remaining calm under pressure.
Benefits
  • Free train travel on Auckland passenger trains.
  • Discounted Les Mills gym membership.
  • Nominate a person and up to 3 dependents for train travel discounts.
  • NZ Railways Trust membership, providing access to discounted holiday accommodation and medical perks.


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