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Customer Service Ambassador

1 week ago

Auckland, Auckland, New Zealand Sealink Travel Group Full time

Company Overview

At SeaLink Travel Group, we believe in connection and teamwork. Our mission is to provide exceptional customer service to our Waiheke and Great Barrier Island ferry customers.

Key Responsibilities

  • Oversight of the smooth queuing and loading of vehicles and passengers onto our vessels
  • Receive and respond to customer inquiries and complaints via telephone and email
  • Ticket office operations, serving as the face of SeaLink in the terminal office
  • Process customer requests pertaining to sailing enquiries and bookings
  • Maintain our booking system, including online capability

Requirements

  • Experience in inbound call centre operations or using an online booking/reservation system
  • Proven experience in customer resolution and relationship building
  • Able to work effectively in a team environment and adapt to changing circumstances
  • Ability to establish trust and respect with customers

Benefits

  • Career growth opportunities within a dynamic company
  • Chance to work with a passionate team and contribute to a positive work environment
  • Opportunity to gain valuable experience in the tourism industry