Desktop Analyst

3 days ago


Wellington, Wellington, New Zealand FNZ Group Full time

The role of Desktop Analyst at the FNZ Group involves collaborating with the global corporate IT department to provide technical assistance to end-users across the business. As a key member of the team, you will have the opportunity to work in a dynamic and diverse environment within the financial services sector.

We are looking for someone with a proven track record of delivering high-quality results in a fast-paced environment. You will need to possess excellent communication skills, be able to work independently, and demonstrate a strong ability to troubleshoot technical issues.

Responsibilities:
  1. To build and deploy desktop equipment for new joiners and existing team members
  2. To provide technical assistance to over 500 end-users of IT services across NZ and the wider APAC region
  3. To deliver PC hardware support
  4. To manage a ticketing queue within our APAC region
  5. To provide day-to-day technical support for internal desktop and laptop systems, servers, and associated network infrastructure
  6. To install software releases, system upgrades, evaluate and install patches, and resolve software-related problems
  7. To document and maintain desktop build documentation and user how-to guides

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