Desktop Support Analyst, Digital Enterprise

7 months ago

Wellington Central, New Zealand Health New Zealand - Te Whatu Ora Full time

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it

**Te whiwhinga mahi | The Opportunity**

Our Digital Enterprise Services team leads the way for seamless integration of our ICT infrastructure to build a strong digital foundation for our operational success. We are the driving force behind our organisation's modern infrastructure, adapting to evolving technology while ensuring stability, scalability, and modernisation.

From overseeing national ITSM and Service Desk functions to managing workspace tools, core infrastructure, integration platforms, and more, we've got all the bases covered. We're here to build upon our rich history and legacy, ushering in the future with contemporary platforms that seamlessly transition us from the old ways to the new.

***Mōu | About you**

Join our team at Te Whatu Ora National Office Services Centre as a Desktop Support Analyst You'll be part of a dynamic group dedicated to providing swift solutions to incidents and service requests. Whether it's resolving issues directly or escalating when needed, you'll be the hero ensuring users are always in the loop.

Your role goes beyond just fixing problems; you'll be involved in provisioning equipment, tweaking user configurations, and keeping track of our tech assets. Plus, you'll get to maintain our hardware stores and conduct audits to keep everything running smoothly.

***Ngā pūkenga me ngā wheako | Skills and experience**
- Take care of own physical and mental wellbeing, and have the stamina needed to go the distance
- Demonstrate a strong drive to deliver and take personal responsibility
- Demonstrate the highest standards of personal, professional and organisational behaviour through commitment, loyalty and integrity
- Be flexible and responsive to changing priorities
- Communicate fluently, orally and in writing and present complex information to both technical and non-technical audiences
- Adopt a wide range of styles, tools and techniques to communicate effectively with stakeholders
- Work collaboratively to develop and implement solutions
- Demonstrate a strong drive to deliver and take personal responsibility
- Provide technical guidance on solution development
- Ensure technical strategies, policies, standards and practices are applied correctly
- Work collaboratively to develop and implement solutions
- Demonstrate good time management

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

***Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Nau mai, uru mai | Come and join us**

When you join us, you become part of transforming the health system. This is a once in a life-time change,that will touch the lives of everyone in Aotearoa, and future generations.

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

***Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion**

**Me pēhea te tuku tono | How to apply

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