Customer Experience Solutions Manager

7 days ago


Auckland, Auckland, New Zealand Roman Health Pharmacy LLC Full time
Company Overview

Roman Health Pharmacy LLC is a leading healthcare provider dedicated to delivering exceptional patient care and experiences. Our purpose-driven approach focuses on making a positive impact in our communities, driving innovation, and fostering a culture of excellence.

Job Description

We are seeking an experienced CX Operations Manager to lead our Global Customer Experience team. As a key member of our leadership team, you will be responsible for developing and implementing strategies that drive customer satisfaction, loyalty, and retention.

As the CX Operations Manager, you will have the opportunity to work closely with cross-functional teams, including Sales, Marketing, and Product Development, to ensure seamless customer interactions and experiences across all touchpoints.

Your primary focus will be on enhancing customer engagement, building strong relationships, and providing personalized support to meet the unique needs of our diverse customer base.

Required Skills and Qualifications
  • Proven experience in customer-facing roles, with a focus on operations management
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong analytical and strategic thinking skills, with a focus on data-driven decision making
  • Bachelor's degree in Business Administration, Marketing, or related field
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, we provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

Others

We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are passionate about delivering exceptional customer experiences and contributing to a team that makes a meaningful impact, please apply today.



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