Mobile Development Expert

7 days ago


Gisborne, Gisborne, New Zealand Tbwa ChiatDay Inc Full time

About Ditto

Ditto is a mission-driven company dedicated to unleashing the full potential of edge devices by removing the complexities associated with building innovative applications. Our peer-to-peer technology enables real-time data synchronization, even in scenarios with limited or no internet connectivity.

We pride ourselves on our partnerships with major clients like Chick-fil-A and Delta Airlines, as well as our work with the U.S. military on critical connectivity solutions. As a fast-growing startup poised for future growth, our team is globally distributed and values trust, communication, and continuous improvement.

As a Senior Customer Experience Engineer at Ditto, you will be part of a collaborative environment where you'll work closely with skilled engineers and cross-functional teams to solve complex technical challenges and influence the evolution of our platform.

Your Role

You will empower developers by sharing best practices for developing mobile applications using Ditto at scale. This includes guiding enterprise developers through their Ditto journey via solution design, demonstrations of best practices, code examples, virtual and in-person workshops, and engaging content.

You will deliver high-quality solutions by serving as a trusted advisor to customers throughout their implementation and successful production deployment. You will collaborate with customer developers, providing guidance and input to their Ditto code base.

Furthermore, you will ensure customer success by working alongside our Technical Support team to navigate complex technical issues in functionality and performance. You will help overcome obstacles and accelerate the customer's journey into production and ongoing smooth operation.

What We Offer

We are seeking an experienced Senior Customer Experience Engineer who is passionate about mobile development and has a strong background in building production applications. You should have excellent written and verbal communication skills in English, enabling effective engagement with diverse developers and technical teams.

Broad familiarity with mobile software and hardware providers is required. Onsite work with customers and occasional travel flexibility are necessary. A high level of proficiency in resolving complex technical issues is essential, such as analyzing stack traces or identifying novel ways of recreating and isolating issues.

A Bachelor's degree or equivalent is necessary. Nice to have experience contributing to open-source projects. Benefits include stock options, medical, dental, vision, life, and disability coverage, flexible spending account, flexible vacation policy, and 401(k) plan.

We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives. If you need assistance due to a disability, please let us know.



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