Technical Solutions Architect

7 days ago


Gisborne, Gisborne, New Zealand Tbwa ChiatDay Inc Full time

About Ditto

We are Ditto, a rapidly growing startup focused on revolutionizing the way applications are built by providing a seamless, edge-based data synchronization solution. Our expert team collaborates closely with Fortune 500 clients to deliver tailored solutions and exceptional customer experiences.

At Ditto, we believe in empowering developers to unleash their creativity and push the boundaries of what's possible. Our commitment to innovation has earned us partnerships with top brands like Chick-fil-A and Delta Airlines, as well as recognition from the U.S. military for our contributions to critical connectivity solutions.

Your Role

In this role, you will leverage your expertise in mobile development to empower developers, deliver quality solutions, and drive innovation and adoption of the Ditto platform. You will work closely with our Technical Support team to navigate complex technical issues and ensure customer success.

Key Responsibilities

  • Empower developers by sharing best practices for developing mobile applications using Ditto at scale.
  • Deliver high-quality solutions by serving as a trusted advisor to customers throughout their implementation and successful production deployment.
  • Collaborate with cross-functional teams to drive adoption of the Ditto platform and develop new use cases.
  • Evaluate and resolve complex technical issues in functionality and performance.

Requirements

To succeed in this role, you should have:

  • A genuine passion for helping others succeed with technology.
  • 5+ years of experience as a customer success engineer, solutions engineer, software engineering consultant, or similar.
  • Excellent written and verbal communication skills in English.
  • Broad familiarity with mobile software and hardware providers.
  • Onsite work with customers and occasional travel flexibility.
  • A high level of proficiency in driving complex technical issues to resolution.
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