Senior Engineering Experience Leader

5 days ago


Gisborne, Gisborne, New Zealand Tbwa ChiatDay Inc Full time

Ditto is a cutting-edge company that's revolutionizing the way people interact with technology. As a Senior Customer Experience Engineer, you'll play a crucial role in helping our clients unlock the full potential of our innovative peer-to-peer technology.

About Us

We're a team of innovators and problem-solvers who are passionate about creating a more connected world. With a strong focus on trust, communication, and continuous improvement, we're committed to delivering exceptional results for our clients.

About the Role

In this role, you'll work closely with Fortune 500 clients to design, implement, and optimize their applications using Ditto. You'll be responsible for empowering developers, delivering quality solutions, and ensuring success through collaboration with our Technical Support team.

  • Empower Developers: You will be the go-to expert on best practices for developing mobile applications using Ditto at scale.
  • Deliver Quality Solutions: You will be the trusted advisor to the customer throughout their implementation and successful production deployment.
  • Ensure Success: Working alongside our Technical Support team, you will be on-hand to help navigate complex technical issues in both functionality and performance.

As part of our team, you'll have opportunities to travel and collaborate with teams across various departments to create a seamless experience for our clients.

Requirements

To succeed in this role, you should have:

  • A genuine passion for helping others succeed with technology.
  • 5+ years of experience as a customer success engineer, solutions engineer, software engineering consultant, or similar.
  • Excellent written and verbal communication skills in English.
  • Broad familiarity with mobile software and hardware providers.

We're proud to offer a range of benefits, including stock options, medical and dental coverage, flexible spending accounts, and a generous vacation policy.



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