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Help Desk Specialist

1 week ago

Auckland, Auckland, New Zealand PST Full time

PST is looking for a highly motivated and communicative individual to fill the role of Customer Support Helpdesk Specialist.

  • The successful candidate will be responsible for creating tickets, resolving customer cases, and providing comprehensive support from start to finish.
  • They will also schedule appointments, document their content, and utilize an Enterprise Resource Planning System to create offers up to invoices.
Essential Skills
  • A Bachelor's Degree in any related discipline and at least 5 years of experience in a similar role are required.
  • Strong organizational skills, project management, and coordination abilities are necessary for success in this position.
  • Proficiency in ERPNext or similar systems, as well as LLMs, is crucial for this role.