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Guest Experience Operations Manager

1 week ago

Auckland, Auckland, New Zealand SEA LIFE Full time
Job Description

Lead and inspire the team to provide world-class customer service, engagement, and education.

  • Supervise daily Guest Experience and Admissions operations to ensure smooth and efficient service.
  • Oversee team training and development, ensuring high levels of knowledge and guest interaction.
  • Manage rosters, labour budgets, and performance evaluations to optimize efficiency.

Assist in managing duty supervision shifts, ensuring a safe and positive environment for guests and staff.

Support revenue growth through upselling and maximizing guest engagement opportunities.