Hotel Guest Experience Specialist
5 days ago
At IHG Hotels & Resorts, we are passionate about delivering exceptional guest experiences. Our boutique hotel in midtown Auckland is a testament to our commitment to providing a warm and welcoming atmosphere for all our guests.
Job DescriptionWe are seeking an experienced Guest Services Agent to join our Front Office team. As a key member of our team, you will be responsible for ensuring that every interaction with our guests is nothing short of exceptional. From check-ins and departures to sharing local recommendations, your role will be critical in creating lasting memories for our guests from around the world.
Key Responsibilities- Process payments and handle guest inquiries with professionalism and efficiency
- Provide personalized recommendations to enhance the guest experience
- Work collaboratively with our team to ensure seamless service delivery
- Excellent communication skills (both written and verbal)
- Demonstrated reputation for being a positive team player, with a passion for guest experience
- Prior experience in a similar role within the hotel industry
- A valid Full NZ driver's license
- Full working rights within New Zealand with no restrictions
We give our people everything they need to succeed. From a competitive salary to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Inclusive CultureWe celebrate difference and encourage colleagues to bring their whole selves to work. Our mission is to welcome everyone and create inclusive teams where we promote a culture of trust, support, and acceptance.
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