Supervisor of Guest Services
4 days ago
About the Position:
The Supervisor of Guest Services will oversee the daily operation of the Guest Experience team, ensuring seamless delivery across all areas. As a key member of the operations team, you will work closely with the Operations Manager to drive excellent guest experiences and promote a positive team culture.
A key aspect of this role is training and coaching the team to ensure they are equipped to deliver exceptional guest engagement. You will also be responsible for rostering, responding to guest reviews, and completing Admission Month End tasks.
Main Responsibilities:
- Oversight of team productivity and performance
- Development of strategies to improve departmental performance
- Training and coaching of team members
- Rostering and labor management
- Responding to guest reviews and feedback
Requirements:
- Proven ability to demonstrate exceptional guest engagement
- Previous experience in payment processing and strong numeracy skills
- Intermediate PC Skills
- Able to work effectively and efficiently without supervision
-
Guest Services Supervisor
1 week ago
Auckland, Auckland, New Zealand SEA LIFE Full timeWhat you'll bring to the teamAre you a dynamic leader with a passion for customer service and driving commercial success? Do you thrive in a fast-paced environment where no two days are the same?We're looking for a Guest Services Supervisor to lead our Admission and Guest Experiences teams at SEA LIFE Kelly Tarlton's AucklandAbout the RoleAs a Guest Services...
-
Guest Experience Supervisor
4 days ago
Auckland, Auckland, New Zealand Merlin Entertainments Full timeJob OverviewThe Guest Services Supervisor plays a vital role in delivering an exceptional guest experience at SEA LIFE Kelly Tarltons. Working closely with the Operations Manager, you will oversee the daily operations of the Guest Experience team, ensuring seamless delivery across all areas.This role requires strong leadership skills to motivate the team and...
-
Guest Services Supervisor
6 days ago
Auckland, Auckland, New Zealand Merlin Entertainments Full timeWhat you'll bring to the teamScope of Job: Working closely with the Operations Manager, you will oversee the daily operation of the Guest Experience (including Admissions) team at SEA LIFE Kelly Tarltons.This role is focused on delivering an incredible guest experience throughout all areas of the GE team including Admissions, talks, tours, and duty...
-
Guest Services Supervisor Lead
6 days ago
Auckland, Auckland, New Zealand Merlin Entertainments Full time**Company Overview**Merlin Entertainments is a global leader in the attractions industry, delivering unforgettable experiences to millions of visitors every year.We are committed to providing exceptional guest experiences and creating memorable moments for our visitors.As a key member of our team, you will play a crucial role in ensuring that our guests have...
-
Guest Services Supervisor
4 days ago
Auckland, Auckland, New Zealand Merlin Entertainments Full timeScope Of JobWorking closely with the Operations Manager, you will oversee the daily operation of the Guest Experience (including Admissions) team at SEA LIFE Kelly Tarltons.This role is focused on delivering an incredible guest experience throughout all areas of the GE team including Admissions, talks, tours, and duty supervision.The success of this role is...
-
Guest Experience Supervisor
23 hours ago
Auckland, Auckland, New Zealand The Sebel Auckland Manukau Full time**Job Summary**We are seeking an experienced Supervisor to join our team at The Sebel Auckland Manukau. As a key member of our hotel operations team, you will play a vital role in ensuring that our guests receive the highest level of service and have a memorable experience.**Responsibilities**Your main responsibilities will include:Managing and leading our...
-
Guest Service Strategist
6 days ago
Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full timeAbout UsPullman Hotels & Resorts is a leading hospitality brand that prides itself on innovation and excellence. With over 5,600 hotels and 10,000 restaurants in 110 countries, we have a presence in many corners of the globe.Our VisionWe strive to create unforgettable experiences for our guests, whether they are traveling for business or leisure. Our...
-
Facilities Supervisor
7 days ago
Auckland, Auckland, New Zealand ahs hospitality nz Full timeCleanliness MattersA clean and comfortable stay is what our guests expect, and we rely on our Housekeeping Supervisors to deliver just that!As a key member of our operations team, you'll be responsible for maintaining the highest standards of cleanliness and quality across all areas of our accommodation.This includes inspecting rooms, developing efficient...
-
Guest Services Professional
7 days ago
Auckland, Auckland, New Zealand Jw Marriott Full timeDelivering Exceptional Guest ExperiencesIn this role, you will be empowered to take ownership of guest interactions, using your initiative to address their needs and exceed their expectations. You will process operational tasks efficiently, complete accurate reports, and share local knowledge to enhance the guest experience.Key ResponsibilitiesAddressing...
-
Hotel Services Supervisor
3 days ago
Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time**Job Description**We are seeking an experienced Hotel Services Supervisor to join our team at Novotel Auckland Airport. As a key member of our Front Office department, you will be responsible for overseeing the smooth operation of our hotel services, ensuring that all guests receive exceptional service and support throughout their stay.The ideal candidate...
-
Guest Service Agent
7 days ago
Auckland, Auckland, New Zealand Minor Hotel Group Full timeCompany Location: Avani Metropolis Auckland ResidencesCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific,...
-
Guest Services Agent
7 days ago
Auckland, Auckland, New Zealand Hind Management Full timeAbout The RoleIf you are passionate about service and have a smile to match, we are seeking Guest Services Agents.The shifts are 7:00 AM to 3:30 PM, 3:00 PM to 11:30 PM, and 11:00 PM to 7:30 AM for our 153 room hotel.We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork, and attention to detail.A team...
-
Guest Services Agent
6 hours ago
Auckland, Auckland, New Zealand Hind Management Full timeAbout The RoleIf you are passionate about service and have a smile to match, we are seeking Guest Services Agents.The shifts are 7:00 AM to 3:30 PM, 3:00 PM to 11:30 PM, and 11:00 PM to 7:30 AM for our 153 room hotel.We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork, and attention to detail.A team...
-
Guest Service Associate
2 days ago
Auckland, Auckland, New Zealand Lululemon Athletica Full timeAre you passionate about providing exceptional customer service and helping guests achieve their wellness goals? Do you thrive in a fast-paced retail environment and enjoy working collaboratively as part of a team?">About the JobAs a Guest Service Associate, you'll play a vital role in delivering exceptional service and fostering a sense of community within...
-
Guest Services Agent
1 day ago
Auckland, Auckland, New Zealand Hind Management Full timeAbout The Role If you are passionate about service and have a smile to match, we are seeking Guest Services Agents.The shifts are 7:00 AM to 3:30 PM, 3:00 PM to 11:30 PM, and 11:00 PM to 7:30 AM for our 153 room hotel.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail.A team...
-
Guest Services Agent
9 hours ago
Auckland, Auckland, New Zealand The Hotel Britomart Full timeThank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Guest Services AgentSituated in the vibrant nine-block Auckland community of Britomart, The Hotel Britomart offers a distinctive experience of the city's...
-
Guest Services Agent
4 days ago
Auckland, Auckland, New Zealand IHG Hotels & Resorts Full timeWho We AreAt Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of...
-
Housekeeping Supervisor
5 days ago
Auckland, Auckland, New Zealand Google Full timeJoin or sign in to find your next jobJoin to apply for the Housekeeping Supervisor role at THE SEBEL1 week ago Be among the first 25 applicantsCompany DescriptionWork your way to ManukauThe Sebel Auckland Manukau is a stylish and convenient luxury property.Nestled in the heart of Manukau, just a short 15 minute drive from Auckland Airport and within walking...
-
Cafe Supervisor
6 days ago
Auckland, Auckland, New Zealand Au Bon Pain Careers Full timeBrigham & Womens Hospital, 75 Francis St., Boston, Massachusetts, United States of America Req #4868Thursday, January 27, 2022Reports to: General Manager/ManagerDepartment: OperationsFLSA Status: Non-exemptPosition Summary:The Café Supervisor contributes to Au Bon Pain's success by ensuring our 'Guest First' service and café standards are consistently...
-
Front Office Supervisor
5 days ago
Auckland, Auckland, New Zealand The Sebel Full timeThe Sebel is currently seeking an experienced Front Office Supervisor to lead our night shift team. As part of this role, you'll oversee the operational aspects of the department, ensuring seamless execution and delivery of services. Our ideal candidate has a solid background in hospitality, with proven expertise in staff supervision, guest relations, and...