Service Desk Representative

7 days ago


Wellington, Wellington, New Zealand The Warehouse Part time

We're seeking an experienced Customer Service Team Member to join our team at The Warehouse. As a key member of our frontline staff, you'll be responsible for delivering exceptional customer experiences and ensuring our customers receive the highest level of service possible.

Your main responsibilities will include answering customer inquiries, processing returns and exchanges, and providing advice on refunds and transfers. You'll also assist our Loss Prevention team with security measures and ensure the safety of our store. In addition, you'll help supervise and support the Checkout area as needed, ensuring all transactions run smoothly and efficiently.

To be successful in this role, you'll need excellent communication skills, a positive attitude, and the ability to work well under pressure. Previous experience in retail, hospitality, or a customer-facing role is essential, along with strong attention to detail and the ability to undertake heavy lifting, climbing ladders, and being on your feet for long periods.

As a valued member of our team, you'll enjoy a range of benefits, including Here for Good Leave and a Team Card that offers significant savings at our brands.



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