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Cloud Support Specialist, Critical Incident Manager

1 week ago


Wellington, Wellington, New Zealand Amazon Full time

**Company Overview**

Amazon Web Services (AWS) is a global leader in providing cloud computing services. Our mission is to provide scalable, secure, and reliable infrastructure to support the growth of businesses worldwide.

**Job Responsibilities**

  1. Contribute to Problem Records for customers.
  2. Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence.

**Qualifications and Requirements**

  • Familiarity with Cloud services with a focus on high availability and fault-tolerant design.
  • Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making.

**Career Growth Opportunities**

  • Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
  • We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home.