Cloud Support Specialist
4 days ago
We are seeking a skilled Cloud Support Engineer to join our team. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers who are taking advantage of a growing set of services and features to run their mission-critical applications.
You will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Key Responsibilities:
- Solve customer cases through various customer contact channels, including telephone, email, and web/live chat.
- Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
- Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Benefits:
- We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
- A day in the life every day will bring new and exciting challenges on the job while you learn and use the latest technologies, apply advanced troubleshooting techniques, interact with leading engineers around the world, and partner with Amazon Web Services teams to help reproduce and resolve customer issues.
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Cloud Support Specialist
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