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Customer Service and Administration Manager

2 weeks ago

Auckland, Auckland, New Zealand New Zealand Ministry Of Economic Development Full time

Are you passionate about public sector careers and making a difference in Aotearoa?

About the Role

We are seeking an experienced Customer Service and Administration Manager to join our Auckland Central team.

In this role, you will support Employment New Zealand in their mission to ensure safe and fair workplaces across Aotearoa. You will work closely with the national Support Team to process Collective Agreements into the ES Workplace Repository, ensuring efficient case handling and contributing to various administrative tasks.

The successful candidate will possess strong administration skills, a customer service-oriented mindset, and an appreciation for Te Ao Māori culture. They will be proactive, enthusiastic, and committed to upholding the values of diversity and inclusion.

Responsibilities

  • Support the processing of Collective Agreements into the ES Workplace Repository.
  • Collaborate with the Support Team to ensure efficient case handling.
  • Contribute to administrative tasks such as document preparation, reception cover, process management, and travel booking.