Customer Service Specialist, Air
4 days ago
Job Req Number: 93293
Time Type: Full Time
Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.
DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Auckland.
The Customer Service Specialist supports the logistics supply chain by communicating with customers and service providers to provide information and resolve issues. They assist the reporting Manager in delivering exceptional service by promptly addressing customer inquiries and complaints.
Your typical day at DSV:
- Build and maintain strong relationships with customers, providing accurate service information via phone, email, Teams, or CW1.
- Source rates and share details about DSV services to support customer needs.
- Address and resolve customer inquiries efficiently, ensuring prompt follow-ups when needed.
- Enter and manage data in CW1, ensuring all quotations and client rates are up to date for auto-rating.
- Maintain accurate customer records and recommend process improvements.
- Complete administrative tasks with accuracy and efficiency while following operational procedures.
About you:
- Customer-focused with a proactive approach to resolving issues and delivering top-tier service.
- Strong problem-solving skills, consistently meeting KPIs and driving operational excellence.
- Team player who collaborates effectively to enhance efficiency and customer satisfaction.
- Minimum five years of experience in freight forwarding within a relevant department.
- Experience using CW1 is preferred.
Why DSV?
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.
#J-18808-Ljbffr-
Customer Service Specialist, Air
4 days ago
Auckland, Auckland, New Zealand DSV Road GmbH Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of...
-
Service Communications Specialist
18 hours ago
Auckland, Auckland, New Zealand Air New Zealand Full timeTransforming Customer Experiences through Expert Digital CommunicationsWe are seeking a talented Service Communications Specialist to join our team at Air New Zealand. This role involves leveraging your expertise in digital communications and content to enhance customer journeys through expertly crafted digital communications.You will collaborate with...
-
Air Force Intelligence Analyst
3 days ago
Auckland, Auckland, New Zealand Royal New Zealand Air Force Full timeAbout the RoleThe Royal New Zealand Air Force is seeking highly skilled individuals to join our team as Intelligence Specialists. This role involves assisting in the preparation and planning for military air operations.Key ResponsibilitiesResearching and preparing mission dataPresenting intelligence reports, oral briefs, or programmed...
-
Customer Service Specialist, Air
4 days ago
Auckland, Auckland, New Zealand DSV - Global Transport and Logistics Full timeCompany Overview:DSV - Global Transport and Logistics is a dynamic company that fosters inclusivity and diversity.We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.About the Role:The Customer Service Specialist supports the logistics supply chain by communicating with customers and service...
-
Social Media Specialist
2 hours ago
Auckland, Auckland, New Zealand Air New Zealand Full timeKia oraAfter recently being voted as New Zealand's most attractive employer, Air New Zealand is continually capturing the world's attention for its great culture, outstanding customer service and innovations that are truly cutting edge.We have an exciting opportunity to join the Air New Zealand Brand Centre of Excellence as Social Media Specialist (Brand and...
-
Air Conditioning Service Lead
3 days ago
Auckland, Auckland, New Zealand Mcalpine Hussmann Ltd Full timeAbout the Company">McAlpine Hussmann Ltd is a well-established company with a reputation for delivering high-quality air conditioning services to clients across Australasia. ">We have a strong focus on customer satisfaction, and our team of experts is dedicated to providing exceptional results through our people, processes, and technology. ">Job Title:...
-
Air Conditioning Service Technician
8 hours ago
Auckland, Auckland, New Zealand Mcalpine Hussmann Limited Full timeDiscover a new career direction with McAlpine Hussmann, a leading provider of commercial refrigeration and air conditioning solutions in Australasia. Our team is dedicated to delivering exceptional service to our customers.About the role:We have an exciting opportunity available for an experienced Air Conditioning (AC) staff member to join our Auckland...
-
Air New Zealand Digital Solutions Expert
7 days ago
Auckland, Auckland, New Zealand Air New Zealand Full timeCompany OverviewAir New Zealand is a leading digital airline, accelerating its journey to create innovative solutions that transform customer experiences. The Air New Zealand Digital team drives this transformation, developing next-generation solutions that connect customers, enhance travel experiences, and ensure seamless interactions.The Role You Will...
-
Air Conditioning Service Technician
10 hours ago
Auckland, Auckland, New Zealand Mcalpine Hussmann Limited Full timeAre you ready for a change in direction? Want to develop your skills with VRF products? Then why not join the great team at McAlpine HussmannAbout the role:We have a vacancy available in our Auckland Service branch based in Mt Wellington. Our Air Conditioning (AC) staff are involved with servicing, maintenance, and installation work of various types of AC...
-
Digital Service Content Specialist
22 hours ago
Auckland, Auckland, New Zealand Air New Zealand Full timeJob DescriptionKia oraAt Air New Zealand we connect friends and whānau from all over Aotearoa to each other and reconnect Kiwis to the world. To help accelerate our growth we are doing things a little differently and reaping the benefits of operating in an Agile way.Join our dynamic Digital Performance Marketing - Service team, an integral part of our...
-
Customer Experience Designer
18 hours ago
Auckland, Auckland, New Zealand Air New Zealand Full timeCreate Lasting Impacts with Compelling Digital ContentWe are seeking a seasoned Customer Experience Designer to join our team at Air New Zealand. In this role, you will leverage your expertise in digital communications and content to create lasting impacts through compelling digital content.Your key responsibilities will include collaborating with internal...
-
Digital Content Strategist
18 hours ago
Auckland, Auckland, New Zealand Air New Zealand Full timeEnhance Customer Journeys with Digital CommunicationsAir New Zealand is seeking a skilled Digital Service Content Specialist to join our dynamic Digital Performance Marketing - Service team. As a pivotal role in enhancing customer experiences through expertly crafted digital communications, this position demands proficiency in digital communications and...
-
Senior Brand and Marketing Specialist
10 hours ago
Auckland, Auckland, New Zealand Air New Zealand Full timeSenior Brand and Marketing Specialist (Market Development Loyalty) - ContractContractKia ora,Air New Zealand is continually capturing the world's attention for its great culture, outstanding customer service and innovations that are truly cutting edge. You'll very quickly discover that we are all about our customers and people.We have an exciting opportunity...
-
Commercial Revenue Growth Specialist
3 days ago
Auckland, Auckland, New Zealand Air New Zealand Full timeKia ora and welcome to Air New Zealand, a company that is continually capturing the world's attention for its great culture, outstanding customer service, and innovations that are truly cutting-edge. We are excited to recruit a Senior Sales Specialist (Loyalty) to join our team based in Auckland.Job DescriptionThe Senior Sales Specialist will be responsible...
-
Air Conditioning Service Professional
4 days ago
Auckland, Auckland, New Zealand ACSL Group Ltd NZ Full timeRole OverviewThis is a challenging and rewarding role for an experienced Heating Air Conditioning Service Technician. As a member of our team, you will be responsible for installing, maintaining, and repairing HVAC systems to ensure they are running efficiently and effectively.Your Key ResponsibilitiesInstalling new HVAC systems, including air conditioning...
-
Senior Sales Specialist
7 days ago
Auckland, Auckland, New Zealand Air New Zealand Full timeSenior Sales Specialist (Loyalty Partners)Full-timeKia oraAfter recently being voted as New Zealand's most attractive employer, Air New Zealand is continually capturing the world's attention for its great culture, outstanding customer service and innovations that are truly cutting edge. Grow your passion & reach your full potential, with the support of our...
-
Geospatial Data Specialist
3 days ago
Auckland, Auckland, New Zealand Royal New Zealand Air Force Full timeAbout this JobAs an Intelligence Specialist with the Royal New Zealand Air Force, you will play a vital role in supporting military air operations.Key TasksPreparing and planning for military air operationsResearching and presenting intelligence reportsOur RequirementsTo be successful in this role, you must meet the following requirements:Be 18 years old by...
-
Senior Sales Specialist
3 days ago
Auckland, Auckland, New Zealand Air New Zealand Full timeKia oraAfter recently being voted as New Zealand's most attractive employer, Air New Zealand is continually capturing the world's attention for its great culture, outstanding customer service and innovations that are truly cutting edge.Grow your passion & reach your full potential, with the support of our whanauThe Sales chapter are recruiting for a Senior...
-
Air Conditioning Service Expert
7 days ago
Auckland, Auckland, New Zealand Acsl Group Ltd Nz Full timeJob DescriptionWe are looking for an experienced Heating Air Conditioning Service Technician to join our team at ACSL Group Ltd NZ.The successful candidate will have a strong background in servicing and maintaining HVAC systems, performing maintenance and repairs, conducting preventive maintenance, and troubleshooting issues.You will work closely with our...
-
Intelligence Specialist
3 days ago
Auckland, Auckland, New Zealand Royal New Zealand Air Force Full timeMo te turangaAbout The RoleSpecialisations: Intelligence, IT & CommunicationsEntry type: General entryUnder training: $68,103Location: Auckland, Ohakea and WellingtonAs an Intelligence Specialist, you will be assisting in the preparation and planning for military air operations.This includes researching, preparing and producing mission data, which may be...