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Customer Service Administrator
1 week ago
About Us
Inchcape is a leading provider of automotive services, with a strong focus on delivering exceptional customer experiences. Our team is passionate about supporting our customers and ensuring their satisfaction.
Job Title: Project Support
We are seeking an experienced Project Support professional to join our team. As a key member of our operations team, you will be responsible for managing customer cases and warranty processes, working closely with our Authorized Dealer Network, OEMs, and internal teams to ensure smooth and efficient operations.
Responsibilities
- Maintain accurate records of transactions, claims, and documentation.
- Collaborate with internal teams and dealers to resolve service and warranty issues.
- Track warranty loan cars and support vehicle logistics.
- Manage escalations related to service, warranty, and claims.
- Communicate clearly with both internal and external stakeholders.
Skills and Qualifications
- Experience in a similar role.
- Strong organizational and attention-to-detail skills.
- Proficient in Excel and enterprise software (SAP).
- Excellent communication skills (written and verbal).
- Automotive aftersales or customer service experience (desirable).