Restaurant Operations Manager

3 weeks ago


Northland, New Zealand BETTERMAN BUSINESS MANAGEMENT LIMITED Full time
Restaurant Operations Manager
At BETTERMAN BUSINESS MANAGEMENT LIMITED, we are seeking a skilled Restaurant Operations Manager to lead our restaurant team. The ideal candidate will have a strong understanding of business management and the ability to motivate and direct staff towards maximum performance.

Main Responsibilities
• Manage and control day-to-day restaurant operations
• Prepare and manage daily/weekly work schedules for staff based on demand and find suitable replacements in case of staff absence
• Develop, implement, and maintain the policies and procedures of the restaurant
• Plan the restaurant's menu with the chef
• Welcome, host, and oversee customers that come to the restaurant in a professional and cordial manner
• Take reservations, take customers' orders, and help serve food and drinks
• Responsible for quality assurance of food/drink and service, manage all staff towards maximum performance
• Provide excellent customer service to guests and excellent leadership to employees
• Ensure that all duties are completed correctly
• Enforce and monitor all health, safety, and sanitation standards in the restaurant, ensure all requirements are met and maintained
• Ensure all equipment are maintained and functional
• Gather feedback from the clients and make sure they have a pleasant experience in the restaurant
• Handle guest complaints according to the restaurant's standards to maintain the restaurant's reputation

Requirements
• At least 3 years work experience in restaurant management and Bachelor's degree in any field or above
• Strong understanding of business management
• Excellent problem-solving, and customer service skills
• Exceptional communication and interpersonal skills
• Full-time availability
• Able to work on Monday - Saturday
• Able to follow a flexible roster
• No criminal record
• Candidates need to be NZ citizens/residents

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