Technical Claims Manager
3 weeks ago
We are offering a talented individual an amazing 1-year fixed-term opportunity to work at Tower.Why you'll love working with TowerAt Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.What will you be doing?Reporting to the Senior Claims Manager, you will contribute to the success of Tower's business by providing technical expertise to the claims team.This role will represent our customers to the wider Tower team, lead process improvement within claims and provide insight to the Claims team to deliver beautifully simple and rewarding experiences that our people and customers rave about.You can expect to be across the following:Act collaboratively with other Claims Managers and members of Tower to deliver the Tower strategy.Prepare and submit legal queries/opinions requests.Attend ICNZ and NHC meetings as required and act as Tower representative. In collaboration with the management team, ensure the consistent and excellent execution of agreed customer service processes and management practices.Solely responsible for the preparation, management and resolution of claim complaints including the preparation of documents for the Insurance and Financial Services Ombudsman.Report to appropriate stakeholders IFSO rulings that impact on policy interpretation and the principles of construction and collaborate to enhance product/policy wording.Work with Investigations and all Claims Teams and provide direction when issues arise that suggest good faith breaches and/or fraud including providing guidance in preparing avoidance and/or decline letters.What you'll needTo be successful in this role, you will also be able to demonstrate the following:Minimum of 6 years' experience in insurance essential to the role with an in-depth understanding of general insurance principles/practice and complex legal principles and policy in relation to insurance contracts.Good understanding of external factors that induce fraud and/or result in claims leakage.Strong experience with claims that escalate to involve multiple external parties: Arbitration, Legal, Police, Insurance and Savings Ombudsman, Investigators.Strong interpersonal, analytical, negotiation, conflict resolution and problem-solving skills. Ability to connect the dots.We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we are doing what's right.Our commitment is to create an inclusive workplace where our people come first, we feel valued, safe and respected. If you feel comfortable doing so, please let us know early in the process if there are any diversity needs we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know.What we'll bring to the tableIn addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.Highlights include:22 days annual leave.Access to Tower products.Eligibility to access Employee Assistance Program.Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.Apply now: Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific's insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.
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Technical Claims Manager
4 weeks ago
Auckland City, New Zealand TOWER Insurance Full time**We are offering a talented individual with an amazing 1-year fixed-term opportunity to work at Tower.** **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150...
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Technical Claims Administrator
6 months ago
Auckland City, New Zealand Ando Insurance Group Limited Full timeAt Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...
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Technical Claims Manager
3 weeks ago
Auckland, New Zealand Tower Insurance Ltd. Full timeWe are offering a talented individual an amazing 1-year fixed-term opportunity to work at Tower. Why you'll love working with Tower At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots...
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Technical Claims Manager
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Auckland City, New Zealand Chubb Full timeChubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East. At Chubb Life Insurance New Zealand, we've been providing high-quality insurance products and services that help protect Kiwis for over 100...
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Claims Manager
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Claims Manager
4 days ago
Auckland, New Zealand Gallagher AU Full timeBase + Kiwisaver + Discounted Life Insurance The focus of this role is to provide excellent customer service to customers, by way of timely, accurate and efficient management of claims in line with the company policies and contractual obligations. Customer contact will be primarily over the telephone and in writing, including email. Service to customers will...
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Senior Claims Examiner, Financial Lines Claims
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Claim Preparer
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Senior Claims Adviser
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Complex Claims Manager
2 weeks ago
Auckland, Auckland, New Zealand Fidelity Life Full timeAbout the Role:Fidelity Life, a leading insurance provider, is seeking 2 Senior Case Managers to oversee high-risk claims. This involves applying best practices and ensuring timely resolutions. You will work closely with Case Managers, provide mentorship, and coordinate with stakeholders to achieve sustainable outcomes.Key Responsibilities:Assess and manage...
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Claims Risk Manager
6 months ago
Auckland City, New Zealand TOWER Insurance Full time**Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...
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Claims Examiner, Property
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Head of Claims
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Head Of Claims
1 month ago
Auckland, New Zealand Fidelity Life Full timeAt Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...
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Head Of Claims
1 month ago
Auckland, New Zealand Fidelity Life Full timeAt Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...
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Head Of Claims
1 month ago
Auckland, New Zealand Fidelity Life Full timeAt Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...
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Team Leader Claims
6 months ago
Auckland City, New Zealand TOWER Insurance Full time**Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come** first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work...
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Head of Claims
1 month ago
Auckland, New Zealand Fidelity Life Full timeAt Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what...
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Claims Operations Manager
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Auckland City, New Zealand Ensure Recruitment Full timeLead the change! - Hybrid working - Auckland based Are you an experienced property insurance claims leader seeking a new challenge to sink your teeth into? This is an incredible opportunity to take the reins and be a driving force in the transformative journey of this innovative business and join an internationally renowned brand with cutting-edge...