Claims Risk Manager

1 week ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

**What will you be doing?**

Join the Tower - where innovation meets insurance.

We're a proudly Kiwi-owned insurer on a mission to redefine risk management and claims handling in New Zealand. As the Claims Risk Manager, you'll be at the forefront of our progressive approach, working alongside our dynamic Claims Leadership Team to cultivate an empowered risk culture that ensures quick resolution of claims issues.

Reporting directly to the Chief Claims Officer, you'll play a pivotal role in strengthening our risk management environment and fostering collaboration across our Claims business unit. Your days will be filled with exciting challenges as you coordinate with business owners, our Line 2 Risk team and other key stakeholders to oversee controls and optimize processes across our Claims value chain and Claims Hubs.

**You can expect to be across the following**:

- Lead and champion a positive risk culture within the Claims team with your specialist risk management knowledge and skills to identify, assess and mitigate Claims risks effectively and efficiently for improved and faster decision-making.
- Facilitate clear communication and escalation of material risks/ incidents to improve awareness and allow more effective collaboration on mitigation strategies to more proactivity reduce the magnitude and frequency of incidents.
- Ensure controls are strong and regularly monitored, manage incidents, and understand root causes.
- Support the management of risk registers, compliance obligations/ attestations, and internal audit findings.
- Conduct risk data analysis and reporting, including proactively identifying emerging risks.
- Review and challenge incident identification and mitigation practices.
- Facilitate a structured approach using workshops and risk assessments to support an uplift in risk awareness and capability across the Claims business unit.
- Prepare and present papers and reporting for relevant governance committee meetings including Towers Management Risk and Compliance Committee.

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- 5+ years' experience in a Line 1 or Line 2 operational risk role within financial services.
- Experience in an insurance or claims environment is highly desirable.
- Proven data analytics and risk reporting skills through a risk management system.
- Demonstrated knowledge of risk principles and a risk mindset.
- Strong understanding of risk management and monitoring processes (such as risk identification, assessment, and risk treatment, as well as controls design, implementation and testing)
- Understanding of relevant regulations and laws governing the insurance industry.
- Ability to build strong, open, and collaborative working relationships.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more

  • Claims Administrator

    4 weeks ago

    Auckland City, New Zealand Alpha Recruitment NZ Full time

    **Position** **Claims Administrator** **Division** Alpha Recruitment**Job Type** Temp**Location** Auckland - Central**Ref#** NO40441**Posted** 11 May 2023**Close off** 11 June 2023Our client is an international organisation who is a leading provider of risk and claims management services throughout the world and they are looking for a bright and...

  • Risk Manager

    4 weeks ago

    Auckland City, New Zealand Jacobs Full time

    **Your Impact**: We are now seeking to appoint a Risk Manager to our Global Risk Management team. This role can be based at any of our APAC office locations. You’ll join a group of strategically focused professionals whilst supporting our operations across our businesses in the Asia Pacific region. You’ll be joining a collaborative and inclusive risk...

  • Claims Consultant

    1 week ago

    Auckland City, New Zealand HAYS Full time

    Temporary job opportunity with immediate start. **Your new company** Our client is Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands. In a 37.5 hour working week you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. **Your key...

  • Claims Specialist

    3 weeks ago

    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...

  • Technical Claims Manager

    3 weeks ago

    Auckland City, New Zealand QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee Newly created leadership role Permanent, full time Auckland based **The opportunity** - Newly created role to coach and mentor a team of claims specialists in liability, financial lines & cyber. - Reporting to the National Claims Manager for long tail claims - We are growing! Opportunities...

  • Claims Manager

    4 weeks ago

    Auckland City, New Zealand Chubb Full time

    Join Our Team as a Claims Manager! Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East. At Chubb Life Insurance New Zealand, we've been providing high-quality insurance products and services...

  • Claims Examiner, Property

    4 weeks ago

    Auckland City, New Zealand AIG Full time

    #LI-JC1 This Claims Examiner role will be an ideal opportunity to develop your experience and expertise in Commercial Property, Energy and Specialty Insurance. AIG New Zealand is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty...

  • Claims Specialist

    3 weeks ago

    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...

  • Claims Ert Management Consultant

    4 weeks ago

    Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...

  • Senior Claims Specialist

    1 month ago

    Wellington City, New Zealand Madison Recruitment Full time

    We are seeking a dynamic and experienced professional on behalf of our client, a regulatory organisation, for a Senior Claims Specialist position. As a key member of our claims department, you will be responsible for managing a diverse portfolio of claims with a focus on delivering exceptional service to customers. Our client is looking for someone with a...

  • Senior Claims Advisor

    2 weeks ago

    Auckland City, New Zealand Madison Recruitment Full time

    Our client is a multinational organization specializing in insurance brokerage and financial advisory services. With offices worldwide, their primary objective is to help clients reduce their overall cost of risk. They are renowned for providing industry-focused brokerage, consulting, and claims advocacy services. The Role: We are seeking a Domestic...

  • Claims Adviser

    2 weeks ago

    Auckland, Auckland, New Zealand Marsh Full time

    Marsh is seeking candidates for the following position based in our NZ office:Claims Advisory SpecialistWhat can you expect?An exciting opportunity has become available for an experience financial lines claims professional to join our business in New Zealand.Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental...

  • Claims Adviser

    4 weeks ago

    Auckland, Auckland, New Zealand Marsh Full time

    Marsh is seeking candidates for the following position based in our NZ office:Claims Advisory SpecialistWhat can you expect?An exciting opportunity has become available for an experience financial lines claims professional to join our business in New Zealand.Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental...

  • Claim Advisor

    2 days ago

    Auckland City, New Zealand Zurich Insurance Full time

    **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance...

  • Claims Examiner, Property

    2 weeks ago

    Auckland, Auckland, New Zealand American International Group Full time

    Claims Examiner, Property & Energy page is loaded Claims Examiner, Property & Energy Apply locations Auckland time type Full time posted on Posted 4 Days Ago job requisition id JR #LI-JC1This Claims Examiner role will be an ideal opportunity to develop your experience and expertise in Commercial Property, Energy and Specialty Insurance.AIG New Zealand is a...

  • Claims Adviser

    1 month ago

    Auckland, New Zealand Marsh Full time

    Marsh is seeking candidates for the following position based in our NZ office:Claims Advisory SpecialistWhat can you expect?An exciting opportunity has become available for an experience financial lines claims professional to join our business in New Zealand.Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a...

  • Claims Adviser

    4 weeks ago

    Auckland, New Zealand Marsh Full time

    Marsh is seeking candidates for the following position based in our NZ office:Claims Advisory SpecialistWhat can you expect?An exciting opportunity has become available for an experience financial lines claims professional to join our business in New Zealand.Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a...

  • Claims Specialist

    1 week ago

    Auckland City, New Zealand Aon Corporation Full time

    Posting Description: **Claims Specialist** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. This is a...

  • Claims Specialist

    4 days ago

    Auckland City, New Zealand Aon Corporation Full time

    Posting Description: **Claims Specialist** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. This is a...

  • Claims Adviser

    4 weeks ago

    Auckland, Auckland, New Zealand Marsh Full time

    Marsh is seeking candidates for the following position based in the Auckland, NZ:Claims AdviserWhat can you expect?In this role as specialty and financial lines claims advisor you will provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. This includes developing technical expertise,...