Claims Examiner, Property

7 months ago

Auckland City, New Zealand AIG Full time

#LI-JC1

This Claims Examiner role will be an ideal opportunity to develop your experience and expertise in Commercial Property, Energy and Specialty Insurance.

AIG New Zealand is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

This role is part of our New Zealand Property and Special Risks claims team. Reporting to the Property and Specialty Complex Claims Team Leader - Australasia, you will manage a Property and Business Interruption portfolio of claims from coverage enquiry through to quantum analysis, to timely and accurate resolution, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

**Key accountabilities will include but not limited to**:
Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits.
Provide a high standard of customer service
Demonstrating a basic standard of technical claims competence for handling lower complexity claims
Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense. Review of incident circumstances to determine cause and impact of event including estimate of damage and/or liability
Effective communication of key claims and (LOB) portfolio messages to internal stakeholders including risk and condition reports on adequacy of risk security and risk mitigation strategies.
Financial control through consistent reserve and other financial transaction discipline.
Accurate and consistent policy interpretation

What you’ll need to succeed

Experience in dealing with Commercial Property, Business Pack, residential and/or commercial Body Corporate claims including loss of rents and business interruption is preferred
Policy language skills enabling accurate and consistent policy wording interpretation
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement
Experience in the appointment and management of various stakeholders including lawyers and other experts
Ability to demonstrate a strong customer focus and meeting the customer needs
Good communication skills, written, verbal and interpersonal
Time management - ability to manage & prioritise workload and diary management
Ability to contribute effectively within a team environment
Ability to develop and maintain effective relationships with all stakeholders, brokers and clients

Ready to prove your potential? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified

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