Complex Claims Manager
2 weeks ago
Fidelity Life, a leading insurance provider, is seeking 2 Senior Case Managers to oversee high-risk claims. This involves applying best practices and ensuring timely resolutions. You will work closely with Case Managers, provide mentorship, and coordinate with stakeholders to achieve sustainable outcomes.
Key Responsibilities:
Assess and manage complex Income Protection claims, including Lump Sum and TPD claims. Ensure claims are handled in line with our Claims Promise and Good Conduct principles. Provide proactive updates and maintain clear communication with customers and advisers. Manage claim payments, expenses, and risk exposure while adhering to SLAs and guidelines. Collaborate with medical, financial, and legal stakeholders to obtain necessary approvals and comments. Support and mentor Case Managers, contributing to their development and the team's overall success. Document all communications and decisions thoroughly.
What We're Looking For:
Qualifications: Higher education; medical, legal, or financial background is advantageous. Experience: Minimum of 3 years in a similar role with a solid understanding of Active Case Management and rehabilitation practices. Life Insurance experience is extremely beneficial. Skills: Proficiency in Microsoft Office, tech-savvy, and adept at influencing and negotiating with stakeholders. Strong relationship-building and conflict resolution skills are essential. Resilience: Thrive in a high-pressure environment, balancing work and personal demands effectively. Customer Focused: Deliver exceptional customer service and tailor solutions to meet individual needs. Planning & Organizing: Efficiently plan and prioritize tasks, managing time and resources effectively. Decision Making: Make prompt, informed decisions and take ownership of actions.
Why Choose Us:
Fidelity Life offers competitive salaries, professional growth opportunities, and a commitment to a positive work culture. Located in Auckland CBD, Fanshawe St, we pride ourselves on integrity, efficiency, and customer satisfaction. With a salary range of $80,000 - $120,000 per year, you will have the opportunity to make a significant impact while working in a dynamic and supportive environment.
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