Senior Claims Consultant

7 months ago

Auckland City, New Zealand Marsh Full time

Seeking highly organised, detail focused individual who takes pride in their work.
- Opportunity to develop your career.
- Full time permanent position.

**What you’ll be doing**:
The role of the Senior Claims Consultant is to provide a proactive and innovative service to Marsh clients ensuring that service level standards, claim processes and client expectations are met at all times.

**In this role, you will be responsible for the duties**:
**Claims Processing**:

- Process claims by compiling claims information to establish validity and substantiate payments.
- Input new claims data, estimates, payments and statistical data into the claims database.
- Appoint and liaise with external service providers including assessors and investigators.
- Receive telephone calls and action enquiries from clients, service providers, underwriters etc.

**Claims Settlement**:

- Review unsettled claims and revise estimates to ensure accuracy.
- Negotiate discounts wherever possible when negotiating claim settlements.
- Check fees for services are fair and reasonable.
- Admit claims and authorise payments within delegated authority.
- Represent JLT in Disputes Tribunal Hearings.

**Claims Reporting**:

- Provide claims history reports to account executives and management where required.
- Complete monthly large loss reporting to Claims Manager and Scheme Management.
- Complete fortnightly claims reporting requirements to insurers.

**Managing client relationships**:Keep management adequately informed as to progress and ongoing relationships with clients.

**Technical Knowledge**:Develop and maintain technical knowledge required to support client and business needs.

**General**:

- Any other ad hoc tasks as required.
- Contribute to the professional image of Marsh through high standards of personal and professional knowledge and presentation.

**Teamwork**:

- Provide process guidance, mentoring and training to other claims staff.
- Attend and contribute to Team meetings.
- Assist with review and ongoing development of claims process documentation and procedure manuals.
- Provide back-up for certain tasks in the Claims Manager’s absence.
- Assisting other Marsh staff when required, or as directed by the manager.

**Compliance**: Comply with Marsh compliance procedures, relevant Acts, legal requirements and ethical standards.

**Personal Training**:Complete all compulsory Marsh training modules.

**Organisational**:

- Understand Marsh’s trading environment, recent news and updates.
- Develop relationships with other Marsh specialist areas.

**Experience, Qualifications & Skills**:

- Formal insurance qualifications as required.
- Ability to work independently and as part of a team.
- Developed People skills - ability to build and maintain relationships.
- Developed Communication skills.
- Developed Negotiation skills. 3
- Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management.
- Pro-active - ability to anticipate clients’ needs and meet or exceed them.
- Problem solver - ability to recognise and solve problems for clients.
- Computer Literacy and Keyboard skills.
- Good presentation.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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