Client Service Specialist

4 days ago

Auckland, New Zealand Nz001 Marsh Ltd_Nz Full time

Description: Marsh is seeking candidates for the following position based in the Auckland office: Client Service Specialist (Graduate)Are you looking for an opportunity to join a company that is not only winning but is transforming in the most exciting way possible?
We have a fantastic permanent opportunity for someone that is keen to start their career in the insurance broking and risk advisory services industry as an Operations Specialist.
Starting off in our operations team will provide the successful candidate with a solid foundation to progress to an insurance broker in the future.
Marsh New Zealand is dedicated to make a difference in the moments that matter.
This means making our clients more successful; our communities more resilient; and our people more empowered.
What you'll be doingProvide support to client facing Brokers in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation, including sending closing documentation to appropriate parties.What we can offer you?A competitive salary with flexible working arrangements that suit both your needs and oursComprehensive benefits programs including: enhanced parental leave, 1 day paid voluntary leave every year, Degreed learning management system to you're your career, career mobility, open plan offices with fresh fruit and biscuits, life insurance and income protection cover, discounted medical cover, home, contents, travel and car insurance23 days holiday with the option to buy additional leave each yearWe will count on you to:Ensure timely and accurate production/processing of such things as invoicing, quotations, calculations, complex and confidential documentation, etc.Ensure timely and accurate production of reportsManage and prioritize own workload to meet individual SLA, KPI and Quality targets.Processing of complex transactions and resolution of escalated matters within SLAMaintain a basic understanding of the core aspects of relevant Insurance and related legislationSupport Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needsAdhere strictly to the Company's Quality practices and other systems and proceduresBuild and maintain strong working relationships with internal and external stakeholdersIdentify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvementsWhat you will bringUniversity degree in any discipline1-2 years administration experience desirableClear and concise oral and written communication skillsStrong numerical skillsExcellent organisation skills and ability to prioritise work and meet deadlinesProficient in Microsoft Office tools (or equivalent) - Outlook, Word and ExcelEagerness to learnTeam player with a great sense of humourNote- we are unable to support candidates on work visas so ideally we are looking for candidates that currently have their citizenship or permanent residency.Why work at Marsh New Zealand?Aside from the typical perks you'd expect from a corporate company in New Zealand (fresh fruit, discounts and amazing offices), one of the best things about Marsh is our people.
You'll join an inclusive, diverse team with talented people from all over the globe.We support many types of flexible working arrangements which allows you to balance your work, your life and your passions.
We offer a great remuneration package which includes shares and life insurance in addition to your base salary plus a range of leave options to suit your well-being.Our work environment encourages continuous improvement and career development.
Our culture is one we're immensely proud of - from the moment you step through our doors, you'll feel welcome.You'll be joining a leading businessMarsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor.
Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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