Client Services Manager

3 months ago

Auckland City, New Zealand healthvision Full time

**About Healthvision**:
Healthvision is a lead provider of Specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand.

We are a company who is passionate about well-being, working closely with our service users, their families, and whānau to wrap around the quality care they need to live life the way they want to and to maximise their independence. At Healthvision we love what we do and are passionate about making a positive difference to the lives of others.

**About the Role**:
We are looking for a compassionate Client Services Manager to join our dedicated Homecare team. This is a permanent full-time role offering 40 hours per week (8.30am to 5.30pm), Monday to Friday. The role is based in our Greenlane Head-Office. This is a fantastic opportunity to be a part of a committed multidisciplinary team that oversees and coordinates staff delivering a range of services such as home and personal care support and specialised care for complex long-term service users.

The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.

The work is challenging at times, varied and hugely rewarding as you are helping to make positive changes in people’s lives. There is a strong emphasis placed, on building relationships with clients and their support workers to ensure positive outcomes.

**Key Responsibilities**:

- Relationship Management: Building strong relationships with service users and their families, whānau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
- Recruitment & Retention: Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.
- Health and Safety: Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
- Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedules

**Skills & Experience**:

- Outstanding customer service skills and able to negotiate competing demands
- Empathetic and a good listener
- Computer literate
- Sound verbal and written communication skills
- A ‘can do’ attitude, calm under pressure and motivation to deliver a impactful service
- Highly organised with strong time management skills
- Team player attitude with the ability to work autonomously
- Ability to relate supportively with others from different socio-economic and cultural backgrounds
- Experience in the healthcare sector (health-related qualification is preferable)
- Management experience is required (Coordinator or above level) with proven scheduling and coordination skills
- Experience in complex/high-volume rostering

**What we offer**:

- Full training and comprehensive induction/orientation
- Free EAP (Employee Assistance Programme) Services
- Collaborative, inclusive, and supportive workplace that provides access to ongoing education
- Birthday Leave

Applicants must hold a full Driver License and must have the right to work legally and permanently in New Zealand.

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