Client Engagement Specialist

6 months ago

Auckland CBD, New Zealand Good Shepherd New Zealand Full time

**Good Shepherd New Zealand** is a charitable non-government organization that was established to address the critical, contemporary issues facing women, girls, and families. It was established in 2012 to continue the work of the Good Shepherd Sisters.

This is an opportunity to help wahine and whanau with financial security. A chance to make a difference within a not-for-profit organization.

**Auckland CBD Office**

Amazing Team Culture & Team Benefits

**About the culture**
The culture is great; a very socially enjoyable working environment that is team-focused and fun while placing significant importance on delivering the right outcomes for our clients and their families.

**About the role**
The team is on the lookout for client engagement superstars with a 'can-do' attitude If you get a kick out of making people happy and have a knack for customer service, we want you

Most importantly, we are after someone adaptable, quick off the mark, innovative, ready to learn, and who brings a great, positive attitude to the team. Being highly driven with a motivation to create positive change, we want someone who will provide a range of support in different areas to ensure our team can deliver great initiatives for our communities.

We are looking for an enthusiastic
**Client Engagement Specialist** to work in the committed Good Shepherd New Zealand - Good Loans team. Full-time (40 hours a week). This role will be rostered between 9.30 am to 6.00 pm, Monday to Friday.

**A typical day in life might include the following**:

- Answering a high number of inbound calls and online inquiries from new and existing clients;
- Capturing the nature of the issue and explaining to new clients how our service works;
- Scheduling appointments with the right support service (including external referrals);
- Resolving client concerns and post-service queries;
- Providing friendly, genuine, and efficient customer service to both clients and colleagues;
- Relationship building with clients;
- You may also need to support the GLA roles when required.

**Who will thrive in this role?**
- Naturally curious and motivated to seek out resources to support your learning and day-to-day work;
- Committed to creating an excellent client experience;
- Competing priorities and a fast-paced environment keep you engaged and, on your toes, rather than overwhelming you;
- You proudly take ownership of your work, and you are comfortable working solo for extended periods periodical direction, but you are also a strong team player that loves supporting your colleagues;
- You seek out both positive and constructive feedback (both qualitative and KPIs) because you are enthusiastically focused on continuously improving your performance;
- You appreciate the impact your attitude has on your happiness and success at work; you are confident that you’ll bring your best every day

**Skills & Experience**:

- Proven scheduling and coordination skills would be an advantage;
- Computer literate;
- Excellent communication and relationship-building skills;
- Creative approach to problem-solving;
- A ‘can do’ attitude and a passion for delivering outstanding services;
- Empathetic approach when dealing with people from different socio-economic and cultural backgrounds;
- Ability to remain calm under pressure;
- Highly organized with strong time management skills;
- A team player with the ability to work autonomously.

For more information reach out to

**Please note we are only accepting applicants currently living in New Zealand with a valid working visa

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