Client Support Specialist
4 weeks ago
As a Client Support Specialist at Talegent, you’ll play a crucial role in enhancing our clients’ experience with us. Being the point of contact for client matters, this is a social role where you’ll get to draw on and develop your customer service skills, a key ability in kickstarting your career development.
What’s in it for you?
- Full time - 40 hours per week
- Gain experience in a client-facing role
- Learn the ins-and-outs behind the hiring processes used by top companies
**About the Job**:
Client Support Coordination
- Manage the assignment and resolution of customer service requests
- Resolve customer service requests where possible
- Measure performance of customer service request handling
- Maintain documented customer service procedures
- Work with helpdesk provider to ensure all agents taking calls are skilled and trained
- Maintain documented helpdesk procedures
**About you**:
Key experience:
- Customer service experience preferred with strong communication and problem-solving skills
- Bachelor’s degree in any field preferred (can be overlooked with 2+ years of customer service experience)
**How to Apply**:
Submit your resume along with a cover letter detailing your interest in the internship and how it aligns with your academic and professional aspirations. Please include any relevant experience or coursework, especially if it pertains to psychology or business. If deemed suitable, you will be sent a Talegent test to assess your job fit. We are excited to learn more about you and explore the ways in which you can contribute to and grow with our team.
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