Customer Success Strategist
2 days ago
About ZTR Control Systems
We are a leading provider of environmental impact solutions for the rail industry, dedicated to helping our clients achieve sustainable success. As a Customer Success Manager at ZTR, you will play a key role in driving product adoption and strategic planning, fostering strong partnerships with stakeholders, and ensuring customer satisfaction.
Key Responsibilities:
- Develop and maintain strong relationships with existing and new customers
- Act as a voice of the customer and advocate for the company
- Be an expert on all products and services
- Analyze metrics to build and present success plans and optimize current business practices
- Manage end-to-end onboarding and sales interactions, including post-sales, cross-sales, and upsales
- Collaborate with cross-functional teams to solidify new and reaffirming partnerships
Requirements:
- Previous experience in Customer Success, Strategic Account Management or related occupation within the technology field
- Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related fields
- Proven experience in leading complex projects with diverse cross-functional teams and stakeholders
- Familiarity with project management concepts
- Affinity for working with customers and building relationships
- Profound understanding of current and upcoming technologies and trends
- Goals and success-oriented, customer and team-focused
- Excellent verbal and written communication skills
- Potential ability to travel internationally
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