Customer Success Strategist

2 days ago


Auckland, Auckland, New Zealand Artesia General Hospital Full time

About ZTR Control Systems

We are a leading provider of environmental impact solutions for the rail industry, dedicated to helping our clients achieve sustainable success. As a Customer Success Manager at ZTR, you will play a key role in driving product adoption and strategic planning, fostering strong partnerships with stakeholders, and ensuring customer satisfaction.

Key Responsibilities:

  • Develop and maintain strong relationships with existing and new customers
  • Act as a voice of the customer and advocate for the company
  • Be an expert on all products and services
  • Analyze metrics to build and present success plans and optimize current business practices
  • Manage end-to-end onboarding and sales interactions, including post-sales, cross-sales, and upsales
  • Collaborate with cross-functional teams to solidify new and reaffirming partnerships

Requirements:

  • Previous experience in Customer Success, Strategic Account Management or related occupation within the technology field
  • Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related fields
  • Proven experience in leading complex projects with diverse cross-functional teams and stakeholders
  • Familiarity with project management concepts
  • Affinity for working with customers and building relationships
  • Profound understanding of current and upcoming technologies and trends
  • Goals and success-oriented, customer and team-focused
  • Excellent verbal and written communication skills
  • Potential ability to travel internationally


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