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Client Success Manager

1 week ago

Auckland, Auckland, New Zealand Zappy Ltd Full time

Customer Success Coordinator Opportunity

Zappy Ltd is seeking a highly skilled and motivated Customer Success Coordinator to join our team. As a key member of our customer success team, you will be responsible for providing a seamless and positive onboarding experience for our new customers while ensuring ongoing support and satisfaction.

About the Role

You will work closely with internal teams to resolve queries, streamline processes, and enhance the overall customer experience. Your primary focus will be on managing end-to-end customer onboarding and providing ongoing support to ensure a seamless experience.

Key Responsibilities

  • Manage customer onboarding and provide ongoing support to ensure a seamless experience.
  • Assist customers with account setup, troubleshooting, and enquiries via phone, email, and other channels.
  • Proactively monitor accounts, resolve issues, and collaborate with internal teams to implement solutions.
  • Develop and maintain accurate customer records and provide feedback to optimise processes.

Requirements

  • Previous experience in customer service or sales, preferably in a call centre or contact centre environment.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and critical thinking skills.
  • Proficient in using CRM systems and other relevant software.