Customer Care Coordinator

1 month ago

Auckland, New Zealand Molemap Australia & New Zealand Full time

About the Company At MoleMap our purpose is simple.
We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.
Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium skin health care provider across Australasia.
Only MoleMap's proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and accurate and timely clinical treatment by specialist GP's.
That's what makes us unique and what makes our skin cancer detection & treatment service so effective.
About the Role This is a permanent fulltime opportunity, 40 hours per week.
In this role you will be doing a mix of taking inbound calls from patients, outbound calling to arrange follow up appointments and assisting our existing Customer Care Administration Team with additional customer service tasks.
This is a very exciting opportunity to join MoleMap as we continue to grow and implement innovative solutions to provide an exceptional customer experience.
You will be part of a close knit team who will support you every step of the way.
This is a permanent fulltime opportunity located in our Greenlane, Auckland offices.
In this position you will be rostered to work between the hours of 8:00am - 7:30pm, Monday to Friday.
About the Team When our customers book with us, it is the Customer Care Team that makes sure they have all of the important information about what to expect.
Once they have had their MoleMap, it is the Customer Care Team that co-ordinates between the customer, the Melanographer and the Dermatologist.
When there is a diagnosis, it's the customer care team that makes sure their report gets to them quickly, is accurate and informative about the appropriate next steps they need to take.
About You Our ideal candidate will have: Previous customer service experience, preferably in a contact centre environment Excellent listening and empathy skills The ability to be agile, thinking on your feet and using initiative Great attention to detail Amazing written and verbal communication skills Excellent computer competence with Microsoft Office suite Strong administration and organisational skills, with the ability to manage multiple tasks at a time A positive mindset and passion for customer service Why MoleMap?
We love our people and we want them to love us, which is why we provide many benefits like Life Balance Leave.
This leave provides our employees an opportunity to balance their work and personal lives without having to choose between the two.
We recognise the importance of this balance and believe a healthier workforce is beneficial for business.
If you would like to work for a values-based company that does meaningful work for Australians and New Zealanders, then apply today
We are growing, and we want you to grow with us
#J-18808-Ljbffr

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