Customer Care Coordinator

5 months ago


Auckland City, New Zealand MoleMap Australia & New Zealand Full time

**About the Company**

At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.

Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium skin health care provider across Australasia.

Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and accurate and timely clinical treatment by specialist GP's.

That’s what makes us unique and what makes our skin cancer detection & treatment service so effective.

**About the Role**

We’re looking for an amazing person to join our customer care specialist team, with a progression pathway for those with proven leadership qualities.

**Skills and Qualifications**

Previous experience in a customer focused environment

Strong administration and organisational skills, with the ability to manage multiple tasks at a time.

Experience and confidence in converting sales opportunities and objection handling

Excellent verbal and written communication skills

High attention to detail

Ability to work autonomously

Solution focused to ensure we consistently exceed our customers expectation

Team player, who understands the importance of working together in a close knit customer oriented team

Excellent time management skills

**Key responsibilities**:

- Answering inbound customer calls (meeting set KPI’s)
- Outbound calls to existing patients to book follow up appointments
- Converting service enquiries into confirmed bookings
- Providing an exceptional experience to our patients and stakeholders
- Maintenance of database and patient records
- Corporate liaison and administration
- General administration for Molemap clinics throughout New Zealand & Australia
- Providing admin support to our melanographer team when required
- Support with Patient Reporting within set KPI deliverables
- Rescheduling patients when a melanographer is absent due to sickness or annual leave etc

This is a very exciting opportunity to join MoleMap as we enter a transitionary period of growth and continue to implement innovative solutions to provide an exceptional patient experience. You will be working side-by-side with our existing customer service staff who will support you every step of the way.

This is a full time position based in our head office in Greenlane to cover our contact centre opening hours of 7am - 8:00pm, Monday to Friday.

**About the Team**

When our customers book with us, it's the customer care team that makes sure they have all of the important information about what to expect. Once they have had their MoleMap, it's the customer care team that co-ordinates between the customer, the Melanographer and the Dermatologist. When there is a diagnosis, it's the customer care team that makes sure their report gets to them quickly, is accurate and informative about the appropriate next steps they need to take.

**Why MoleMap?**

We love our people and we want them to love us, which is why provide many benefits like attendence once at our 2 day company conference, Spot-Light (our very generous reward and recognition program), “Impact Day” once a year, which is a paid day off help you give back to your choice of community organization, and we even have “Celebrate YOU Day" which gives you a paid day off each year to celebrate your birthday


  • Customer Service

    5 months ago


    Auckland City, New Zealand Geneva Healthcare Full time

    **Customer Service - Care Coordinator**: Auckland, NZ Permanent Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded indviduals to join us today! **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family values...


  • North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We have an exciting new opportunity available to join our Albany based Support Centre as an **Customer Care Coordinator on a 2-year fixed term...


  • Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Care Coordinator

    1 month ago


    Auckland City, New Zealand Access Community Health Full time

    **Kaimahi Waihanga Tautoko l Care Coordinator** **Tāmaki Makaurau (Auckland) | Epsom-based** Kia ora! We are looking for a full-time **Care Coordinator** to join our supportive and friendly team based in **Epsom, Auckland**. If you are passionate about making a difference in your community, this could be the role for you! **He kōrero mō te tūranga |...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium...

  • Customer Service

    5 months ago


    Auckland CBD, New Zealand Geneva Healthcare Full time

    **Customer Service - Care Coordinator**: Auckland CBD, NZ Permanent Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded individuals to join us today! **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family...

  • Customer Service

    5 months ago


    Auckland CBD, New Zealand Geneva Healthcare Full time

    **Customer Service - Care Coordinator**: Auckland CBD, NZ Permanent Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded indviduals to join us today! **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family...

  • Care Coordinator

    1 month ago


    Wellington City, New Zealand Access Community Health Full time

    **Ko wai mātou** | Who are we?** Access Community Health is a leading home-based healthcare and support provider. Our nationwide team of over 3,500 Support Workers and Registered Health Professionals reach over 40,000 clients | tāngata in our community. We provide nursing, personal cares, rehabilitation, social support and household assistance to ensure...

  • Care Coordinator

    3 months ago


    Wellington City, New Zealand Access Community Health Full time

    **Ko wai mātou** | Who are we** Access Community Health is a leading home-based healthcare and support provider. Our nationwide team of over 3,500 Support Workers and Registered Health Professionals reach over 40,00 clients | tāngata in our community. We provide nursing, personal cares, rehabilitation, social support and household assistance to ensure our...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    **About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist...

  • Customer Support

    5 days ago


    Auckland, New Zealand New Zealand Health Group Full time

    New Zealand Health Group – Auckland, North IslandAre you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want a like-minded individual to join us today!Who we are | Ko wai matouGeneva Healthcare is driven by a company culture based around family values which is crucial to...

  • Care Coordinator

    1 day ago


    Wellington City, New Zealand Access Community Health Full time

    **Care Coordinator (Casual) - Wellington** We have a casual position available for a Care Coordinator to join our supportive and friendly team based in our Petone office. **Ko wai matou? | Who are we?** Access Community Health (Hauora-Tara-A-Whare) is a leading provider of home-based healthcare and support. Our nationwide teams of over 4,000 support...


  • Auckland City, New Zealand Spectrum Care Full time

    Greenlane based - 20 hours permanent part time per week - Mon - Tue 9am - 2pm (there is flexibility around you with the remaining 10 hours) - Ideal for someone returning to work part -time We're currently seeking an experienced Coordinator for our Advisory Team. This is a shared position which includes coordinating the Advisory Team and facilitating...


  • Auckland, New Zealand Accs - Ares Customer Care Solutions Gmbh Full time

    Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...

  • Service Coordinator

    4 weeks ago


    Auckland, New Zealand Spectrum Care Full time

    Full time, 40 hours South Auckland location Spectrum Care provides support for children, young people and adults with disabilities, and their whanau. We believe in lives of choice, inclusive communities and daring to dream. Our mission is 'Realising possibilities - Whakatinana ana i nga wawata'. The Service Coordinator is responsible for the management and...


  • Auckland City, New Zealand Rentokil Initial Full time

    **An exciting opportunity to join a market-leading, global organisation** - Permanent, full-time role based in a handy Mt Wellington location - Competitive salary with full medical cover and on-site parking We have a fantastic opportunity for an experienced **Customer Care Executive** to join our high performing team in Aukland, on a **permanent**,...


  • Auckland, New Zealand Molemap Australia & New Zealand Full time

    About the Company At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Only MoleMap's proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and...


  • Auckland, New Zealand Molemap Australia & New Zealand Full time

    About the Company At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Only MoleMap's proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and...


  • Auckland City, New Zealand Geneva Healthcare Full time

    **Customer Support Coordinator**: Auckland, NZ Permanent **This is a permanent full time role (40 hours per week) based at our CBD office.** **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training...

  • Service Coordinator

    2 weeks ago


    Auckland, New Zealand Spectrum Care Full time

    Full time, 40 hoursCentral Auckland locationSpectrum Care provides support for children, young people and adults with disabilities, and their whanau. We believe in lives of choice, inclusive communities and daring to dream. Our mission is 'Realising possibilities - Whakatinana ana i nga wawata'.The Service Coordinator is responsible for the management and...