Customer Service

4 weeks ago


Auckland CBD, New Zealand Geneva Healthcare Full time

**Customer Service - Care Coordinator**:
Auckland CBD, NZ

Permanent

Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded indviduals to join us today

**Who we are | Ko wai matou**

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

**Why Us | He aha ai matou?**
- Social events and Fridays drinks
- Subsidised health insurance
- Mentorship programme
- An international and diverse work atmosphere
- A supportive orientation and training programme
- Flexible work environment
- Career development opportunities

**About the Role | He korero whakamarama mo tenei turanga**

You will need to be confident managing high call volumes both inbound and outbound to meet KPIs and delivery exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients.
- To manage all clients in your allocated business units/regional area
- To ensure that the most well trained and suitable Support Worker is placed with the client
- Deliver a high level planned proactive responsiveness to clients and support workers
- Ensure all communications written and verbal are documented to manage incidents
- Ensures new complex clients are adequately assessed and plan followed by Complex Assessment team
- Ensures that all relationships are developed and proactively managed with communication being provided every step of the way
- Ensure all client and Support Worker records are up to date
- Manage all facets of client services
- Ensure that all Support workers are signed off as clinically competent including scheduling of sign off
- Ensure that all Support Worker planned leave is managed according to Geneva’s polices and that the client receives timely communication and continued care

**What you will bring | Nga tohungatanga mo tenei turanga**
- Proven experience in a call centre environment role
- Experience within a health administration or coordinator role is preferred
- Excellent communication skills
- A genuine interest to help others
- A well-developed ability to multitask
- Resilience to push through

**Please note you must be a New Zealand Citizen or Resident to apply.**

Reference#: CC112021



  • Auckland, Auckland, New Zealand BFV Service GmbH Full time

    Grow your customer service career in a supportive team environmentCompetitive base salary and growth opportunities for the right candidateGreat temporary roles starting ASAPVarious temporary opportunities for experienced customer service representatives Grow your customer service, administration and sales support skills.About the role:We are currently...


  • Auckland, Auckland, New Zealand BFV Service GmbH Full time

    Fixed term role with plenty of opportunity to grow your careerBe a part of a growing New Zealand business within a fantastic teamSkip the traffic – Penrose locationAbout the company:Our client is a pioneer in their field, offering pre-painted steel and aluminium roofing and cladding products across New Zealand. Our client has been around for over 50 years...

  • Customer Service

    4 weeks ago


    Auckland CBD, New Zealand Europcar New Zealand Full time

    Are you a passionate individual with excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for youWe are currently seeking a motivated and customer-oriented Customer Service Officers to join our Auckland City team on a full time and part time basis.Some of the key responsibilities...

  • Customer Services

    4 weeks ago


    Auckland CBD, New Zealand Cultivate Full time

    Hybrid - work from home 1-2 days per week - Leading financial services organisation in the CBD - $55k-$60k - Take a leap to progress your career! Looking for a step up in CS? Maybe you want to move into financial services? Great progression + excellent culture - Hybrid - work from home 2 days per week - Leading financial services organisation in the CBD -...

  • Customer Services

    4 weeks ago


    Auckland CBD, New Zealand Cultivate Full time

    Hybrid - work from home 2 days per week - Leading financial services organisation in the CBD - $56k-$60k - Take a leap to progress your career! Looking for an customer service role to enhance your career? Wanting a financial Services opportunity? We are looking for someone who has Customer Service experience and is ready to part of a long tenured,...

  • Customer Service

    4 weeks ago


    Auckland CBD, New Zealand Cultivate Full time

    Competitive salary + excellent benefits package too - Monday to Friday - with 3 days work from home a week - CBD based - close to public transport! Looking for a hybrid role? Working in retail, hospitality, customer service and craving your weekends back? Foot in the door to insurance! - Competitive salary + excellent benefits package too - Monday to Friday...

  • Customer Service

    4 weeks ago


    Auckland CBD, New Zealand Cultivate Full time

    Competitive salary + excellent benefits package too - Monday to Friday - with 3 days work from home a week - CBD based - close to public transport! Looking for a hybrid role? Working in retail or hospitality and craving your weekends back? Fantastic role in the financial services sector! - Competitive salary + excellent benefits package too - Monday to...

  • Customer Service

    4 weeks ago


    Auckland CBD, New Zealand Salt Recruitment Full time

    This is an excellent opportunity for a superstar customer service and administrator to join this lovely bunch of people to help with donation enquiries, reassuring concerns and ensuring supporters feel valued.About the role: Respond to inbound and outbound calls and enquiries Work collaboratively with regular donors Ensure all interactions with donors exude...

  • Customer Service

    4 weeks ago


    Auckland CBD, New Zealand Geneva Healthcare Full time

    Customer Service - Care Coordinator:Auckland CBD, NZPermanentAre you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded individuals to join us todayWho we are | Ko wai matouGeneva Healthcare is driven by a company culture based around family values which is...


  • Auckland CBD, New Zealand RECENTECH LIMITED Full time

    RECENTECH LIMITED, a leading IT company, is seeking an energetic and dedicated Customer Service Representative to join our team on a part-time basis. In this role, you will play a key role in maintaining high levels of customer satisfaction and ensuring efficient service delivery. **Responsibilities**: Resolve customer inquiries and issues, ensuring timely...


  • Auckland CBD, New Zealand Sitel New Zealand Full time

    The Customer Service Representative (CSR) handles incoming calls from our clients' employees, answering their questions and solving issues relating to their self-service transactions, policy and portal navigation, report generation and basic employee data questions, as well as other human resource related services.Additionally, the CSR will spend time...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...


  • Auckland CBD, New Zealand Kebab house cafe and bar ltd3 Full time

    **Kitchenhand / Supervisor required for a Kebab Shop.** We are looking for a kitchenhand / supervisor who will have a strong work ethic, be responsible, hardworking and possess outstanding customer service. Key responsibilities include'. - An excellent customer focus and high standards. - Undertake any customer service duties as the need be. - Having basic...


  • Auckland CBD, New Zealand Kebab house cafe and bar ltd3 Full time

    Kitchenhand / Supervisor required for a Kebab Shop.We are looking for a kitchenhand / supervisor who will have a strong work ethic, be responsible, hardworking and possess outstanding customer service.Key responsibilities include'. An excellent customer focus and high standards. Undertake any customer service duties as the need be. Having basic cooking...


  • Auckland CBD, New Zealand Salt Recruitment Full time

    Are you enthusiastic about helping others and are great at problem solving?We are looking for a customer service and sales consultant who enjoys working in a fun and down to earth environment, can think on their feet and loves to problem solve.Located in the Auckland's CBD right near Queens Wharf***Perks?An on-the-road experience to learn the company's...

  • Customer Service

    4 weeks ago


    Auckland CBD, New Zealand Geneva Healthcare Full time

    **Customer Service - Care Coordinator**: Auckland CBD, NZ Permanent Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded individuals to join us today! **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family...

  • Apparel Entry Level

    4 weeks ago


    Auckland CBD, New Zealand Ragtrade Full time

    Apparel Graduate/Entry Level Customer Service & Sales Support In this role you will be providing essential support to both the customers and the sales team ensuring that the input management of customer order requirements is undertaken in a structured and timely manner. There are great opportunities for a fashion graduate within this supportive company, to...


  • Auckland CBD, New Zealand HORIZON Full time

    **Urgent Hiring** Job Title**:Travel Assistants** - Assist with online operations - Part-time/Full-time - Dollars : 100-250 / day - Part-time daily 2-3 hours, full-time 5-6 hours, - No experience required - Training is provided by the company **Job Types**: Full-time, Part-time **Salary**: $200.00 - $280.00 per day Expected hours: 20 per...

  • Service Technician

    2 months ago


    Auckland City, New Zealand Tony's Tyre Service Full time

    **Here is what you will be doing**: fitting and balancing tyres on customers vehicle puncture repair of customers tyres adhere to all company procedures and practices while carrying out your duties do free checks on all customers vehicles promote company services and products where appropriate comply with Tony's Tyres HSE policy and promote" Safety First"...

  • Customer Support

    4 weeks ago


    Auckland CBD, New Zealand Consult Recruitment Full time

    **The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...