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Customer Service

7 months ago

Auckland CBD, New Zealand Geneva Healthcare Full time

**Customer Service - Care Coordinator**:
Auckland CBD, NZ

Permanent

Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded indviduals to join us today

**Who we are | Ko wai matou**

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

**Why Us | He aha ai matou?**
- Social events and Fridays drinks
- Subsidised health insurance
- Mentorship programme
- An international and diverse work atmosphere
- A supportive orientation and training programme
- Flexible work environment
- Career development opportunities

**About the Role | He korero whakamarama mo tenei turanga**

You will need to be confident managing high call volumes both inbound and outbound to meet KPIs and delivery exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients.
- To manage all clients in your allocated business units/regional area
- To ensure that the most well trained and suitable Support Worker is placed with the client
- Deliver a high level planned proactive responsiveness to clients and support workers
- Ensure all communications written and verbal are documented to manage incidents
- Ensures new complex clients are adequately assessed and plan followed by Complex Assessment team
- Ensures that all relationships are developed and proactively managed with communication being provided every step of the way
- Ensure all client and Support Worker records are up to date
- Manage all facets of client services
- Ensure that all Support workers are signed off as clinically competent including scheduling of sign off
- Ensure that all Support Worker planned leave is managed according to Geneva’s polices and that the client receives timely communication and continued care

**What you will bring | Nga tohungatanga mo tenei turanga**
- Proven experience in a call centre environment role
- Experience within a health administration or coordinator role is preferred
- Excellent communication skills
- A genuine interest to help others
- A well-developed ability to multitask
- Resilience to push through

**Please note you must be a New Zealand Citizen or Resident to apply.**

Reference#: CC112021