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Front Office Receptionist

2 weeks ago


Tauranga, Bay of Plenty, New Zealand Rotorualibrary Part time

Quest Rotorua Central is a serviced apartment-style hotel offering guests a relaxed and comfortable accommodation experience.
We pride ourselves on delivering friendly, professional service in a welcoming and supportive environment.We currently have two fixed term part-time opportunities for experienced and detail-oriented individuals to join our team.
If you're flexible, focused, and passionate about hospitality, we'd love to hear from youThe RolesPart-time position, working various shifts 3-4 days per week (approximately 5–6 hours per day).Availability on weekdays, weekends, school holidays, and public holidays is required.The role includes morning shifts from 7.30am and occasional afternoon shifts.What You'll DoAs a key part of our small, dedicated front office team, you will:Provide a professional and friendly welcome to guests during check-in and check-out.Efficiently manage bookings with accurate data entry.Respond to guest requests, phone calls, and emails promptly and with a solutions-focused approach.Process cashiering transactions with precision.Liaise with other departments to ensure seamless operations and uphold health and safety protocols.Assist with additional tasks and responsibilities as required.What We OfferA friendly, supportive, and collaborative working environment.Ongoing training and development opportunities to build your skills and career.The chance to work with a team that values professionalism and high standards of service.What We're Looking ForProven experience in hotel reception or a similar role.Strong knowledge of RMS or similar property management systems and Channel Managers (preferred).Flexibility to adapt to varying shifts and tasks.Excellent communication skills and a commitment to outstanding guest service.Professional and friendly telephone manner.A keen eye for detail and the ability to multitask in a fast-paced environment.If you're ready to bring your skills and enthusiasm to a hotel that values professionalism and guest satisfaction, apply now to join Quest Rotorua Central
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