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Customer Service Delivery Lead

2 weeks ago

Wellington, Wellington, New Zealand Spark New Zealand Full time

About the Role

This is an exciting opportunity to join our team as a Service Desk Analyst at Spark New Zealand. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and driving business outcomes.

Key Challenges

  • Manage multiple customer inquiries simultaneously while maintaining a high level of service quality
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Analyze and troubleshoot complex technical issues using various tools and resources

Requirements

To succeed in this role, you will need:

  • Exceptional communication and problem-solving skills
  • Strong analytical and technical abilities
  • 2+ years' experience in a customer service environment, preferably in a contact centre or IT service desk

What We Offer

We provide a supportive work environment, ongoing training and development opportunities, and a competitive salary package.