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Customer Service Champion
1 week ago
**About Spark New Zealand Limited**
We are seeking a talented and customer-focused individual to join our team as a Service Desk Analyst. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our valued customers.
Key Responsibilities:
- Customer Service: Provide high-quality customer service to resolve issues and answer queries in a timely and professional manner.
- Technical Support: Troubleshoot and resolve technical issues related to our products and services.
- Communication: Effectively communicate with customers to understand their needs and provide solutions.
Requirements:
- Experience: 2+ years' experience in a customer service environment, preferably in a contact centre or IT service desk setting.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office 365.
- Certifications: Relevant IT industry certifications are advantageous but not essential.
What We Offer:
- Flexible Working Hours: Enjoy flexible working hours and a great work-life balance.
- Professional Development: Opportunities for career growth and professional development.
- Benefits Package: A comprehensive benefits package including life insurance, health insurance, and income protection.
If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply now.
