Customer Service Liaison

2 days ago


Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

Take Your Career to the Next Level as a Customer-Focused Service Desk Analyst

About the Role:

This is an exciting opportunity to join Spark's Service Desk team as a Service Desk Analyst. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring seamless technical support.

Key Responsibilities:

  1. Self-motivate and take ownership of customer issues and resolutions
  2. Utilize technical knowledge to troubleshoot and resolve complex technical issues
  3. Develop strong relationships with customers and colleagues alike

Requirements:

  • 2+ years' experience in a customer-facing role, preferably in IT
  • Relevant tertiary qualification (desired but not essential)
  • Desirable: relevant IT industry certification(s)

Benefits:

  • Competitive salary and benefits package
  • Flexible working hours and work-life balance
  • Ongoing training and development opportunities


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