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Customer Experience Advocate

2 weeks ago

Wellington, Wellington, New Zealand Spark New Zealand Full time

**Job Summary**

We're seeking a skilled Service Desk Analyst to join our team at Spark New Zealand. As a Service Desk Analyst, you'll be responsible for providing top-notch customer service and technical support to our clients.

**Key Responsibilities:**

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Troubleshooting technical problems using various tools and software
  • Collaborating with internal teams to resolve complex issues

**Requirements:**

  • 2+ years' experience in a customer-facing role, preferably in a contact centre or IT service desk environment
  • Relevant tertiary qualification or equivalent experience
  • Strong analytical and problem-solving skills

**What We Offer:**

  • A dynamic and supportive team environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package