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Client & Service Manager

2 months ago

Hamilton, New Zealand Asset Recruitment Full time

About the company
Aotea Waikato Ltd (formerly RichmondBarr Electrical), is Waikato’s leading electrical solutions provider of robust electrical solutions & quality service. As part of the Aotea Group of companies, they have 30 businesses employing over 1600 staff, providing electrical service & contracting all over New Zealand. Based in Hamilton this is a great opportunity to join a dynamic and supportive team.
About the roleThis role plays an integral part in the smooth operation of the service division. Leading a team of electricians, you will be responsible for the daily operations whilst being committed to delivering exceptional customer experiences. This role demands a high level of organisation, multi-tasking and the ability to prioritise.
A typical day

Following up on job status’ and ensuring timely completion
Handling high workloads with multiple priorities
Communicating with clients in a timely & professional manner
Collaborating with other divisions on project updates
Answering calls & emails
Logging jobs and managing the workflow
Coordinating the team for effective operations
Preparing quotes & invoices

About you
To be successful in this role you will have a customer centric focus with an uncompromising approach to quality service. From answering the phone to reviewing project updates, every day you thrive on creating a seamless operation with a meticulous attention to detail and process.
With proven experience in fostering a positive team environment, you will be adept at engaging and leading your team to success.  
Additionally, you will demonstrate and possess the following:

An ability to liaise with a diverse range of customers, forging long-term relationships
A high standard of numerical skills and accuracy
High level of interpersonal skills, both written and verbal
Competent skillset in Microsoft Office applications
Strong communication skills with excellent stakeholder engagement ability
The ability to work autonomously and in a team environment
A positive attitude with a willingness to learn and drive to succeed in the role

If you are confident you can bring a skillset that will contribute to the future growth of this company, we would love to hear from you.