Service Delivery Manager

3 weeks ago


Hamilton, Waikato, New Zealand Enlighten Designs Full time

Role Summary

We're seeking a seasoned IT Service Delivery professional to lead our support operations and drive customer success across our Web and Managed Application Services practice.

As our ideal candidate, you'll have extensive experience in IT Service Delivery Management, Solution Delivery Management, and vendor environment service delivery. You'll be skilled in project management methodologies, problem-solving, and communication.

Key responsibilities will include continually improving delivery processes, collaborating with account managers to maximize client value, and owning SLA and support agreements. You'll also evolve support tools to meet business needs, offer customer relationship guidance, and work collaboratively with stakeholders to ensure clients are the right fit for Enlighten.

Requirements include ITIL certification, 5+ years of experience in IT Service Delivery Management, and experience with Azure technologies and CMSs. A strong track record of working autonomously and adapting to change is essential.


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