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Client Services Coordinator

1 month ago

Hamilton, New Zealand APM Full time

Discover a work/life balance tailored to you
- Help to enable better lives
- We have two roles available - 1 x permanent & 1 x fixed term (12 months)

**What sets us apart**
- Empowering Better Lives - It's What We Do_ At APM, our purpose is simple yet profound - to enable better lives every single day. As a dynamic team of allied health superstars, we are fiercely committed to excellence and delivering culturally responsive, quality services to our community. Guided by our Tikanga Māori values of Manaakitanga, Kotahitanga, Wairuatanga, Whānaungatanga and Rangatiratanga, we make a genuine difference.

**The location**

This role is based in our Hamilton office, New Zealand's blossoming heartland. Amidst lush gardens and the mighty Waikato River, it's a city of vibrant energy and beauty. Explore the beautiful parks, the cultural richness, and the welcoming Hamilton community. Come and experience a perfect blend of urban and nature in the heart of the Waikato.

We have two roles available - 1 x permanent and 1 x fixed (12 months) with the possibility of going permanent.

**Day to day responsibilities**
- Schedule appointments nationwide across multiple contracts
- Co-ordinate referrals for health assessments and rehabilitation services from our customers and liaise with our clinical teams
- Respond and proactively manage general queries from customers, clients and other APM team members
- Use empathy and communication skills to be of calm, helpful service to people in their time of need.

**Your Perks & Rewards**
- 5 weeks annual leave
- Health and Wellness** - **discounted gym membership
- Generous Parental Leave
- Lifestyle Discounts - generous discounts at 400+ New Zealand & Australian retailers
- Free access tools & resources on a wide variety of topics, such as family planning & returning to work.

**Your background**
- Passion for delivering high standards of customer service
- Attention to detail and computer literate
- Competent in administrative tasks
- Ability to work at pace, manage your time well and think outside-the-box.

**Our mission is to create positive change and enable better lives.**

Our whakataukī He waka eke noa - We’re all in this together.