Field Services Engineer

6 months ago

Hamilton, New Zealand DDS IT Full time

**Introduction**:
Join Our Team of Exceptional Rockstars of IT Field Services Engineer in Hamilton
- Work with NZ iconic brands
- Great Company culture
- 6 months contract to start (with possible extensions)
- Based in Hamilton (2 days onsite and 3 days travelling to other sites in the region)

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across New Zealand. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A little bit about the role

Working from our client’s sites, the Field Services Engineer will be primarily responsible for monitoring and responding to IT related issues as they arise within our client’s IT environment, and for building rapport and relationships within the client’s userbase and key stakeholders.

Your core functionality will involve troubleshooting, resolving a broad spectrum of IT problems, and delivering effective solutions that support downtime, optimising workplace efficiencies, and alleviating challenges associated with a technology-driven environment.

Collaborating within a team, you will manage incidents and service requests to meet agreed-upon service level agreements (SLAs). The Field Services Engineer position represents a frontline, professional, in-person delivery of IT support.

**Skills and Experiences**:
**A bit about you**:

- A Degree or qualification in a Computer Science field
- Proven professional IT experience in an operational enterprise NZ IT environment.
- Relevant Microsoft desktop certifications beneficial
- Experience working with IT professionals in a corporate NZ environment, including executive management, whilst conveying solid communication and interpersonal skills
- Ability to work in a team and independently.
- Exposure to Change Request Management, Incident Management, and Service Request Management advantageous.
- Experience coping with stressful settings and adapting quickly to changing environments.

**Talk to us NOW**:
People are at the heart of DDS IT. Excellent culture with a caring and family feel. Now is a once in a lifetime opportunity to join the DDS IT family.

At DDS IT, we strive for excellent HR and Recruitment and Selection standards. We are proud to be an Equal Opportunities Employer (EOE) and believe that diversity within the workplace is an essential element to our success.

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