Head of Consumer- Apac

4 weeks ago

Auckland City, New Zealand Xe Full time

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

You’ll have a game-changing attitude and a desire to make a positive impact on the Organisation. You are highly analytically oriented, but also, an out-of-the box thinker, excited about being in the trenches with Xe clients, gaining a deep understanding of their motivations, intentions and behaviours allowing us to deliver an unparalleled end-to-end client experience.

This role will have day-to-day leadership responsibilities leading the Client Services team across New Zealand and Australia and acting as a conduit between global and regional initiatives.

**Our principles**
- **AMBITION** - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
- **RESPONSIBILITY** - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
- **COMMUNITY** - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

**What you'll do**:

- **Develop and implement consumer-centric strategies** to acquire, retain, and grow the customer base, ensuring alignment with business goals and objectives.
- **Analyse market trends, competitive landscape, and customer insights **to identify growth opportunities and improve service offerings.
- **Collaborate with cross-functional teams** including product development, Compliance, and Customer Care to drive innovation and enhance service quality.
- **Define and monitor key performance indicators (KPIs)** to measure the success of consumer-focused initiatives and campaigns.
- **Drive the development **of customer acquisition programs and promotional campaigns, to increase market share and customer satisfaction.
- **Oversee the development and optimization of digital channels** (website, mobile app, etc.) to streamline customer onboarding and transaction processes.
- **Ensure compliance with regulatory requirements and industry standards**, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
- **Develop and implement pricing strategies** that maximise revenue and profitability across APAC.

**Requirements**:
**Who you are**:

- **Bachelor's degree **in Business Administration, Marketing, Finance, or related field. MBA or advanced degree preferred.
- **Extensive (8+ years) experience in regional leadership** with a track record of driving revenue growth in APAC.
- **Proven track record** of successfully developing and implementing consumer acquisition and retention strategies.
- **Strong leadership skills** with the ability to manage and inspire cross-functional teams.
- **Excellent analytical, strategic planning, and problem-solving abilities**:

- **In-depth knowledge** of consumer behavior, market trends, and competitive landscape in the remittance industry.
- **Strong understanding** of regulatory compliance requirements for consumer financial services.
- **Outstanding **communication, presentation, and interpersonal skills.

**Benefits**
- Competitive market-based salary
- Annual Discretionary Bonus
- KiwiSaver
- Healthcare
- 20 days annual leave increasing with each year of service (capped at 25 days)
- Paid day off for your Birthday
- Discounted Euronet Employee Share Purchase Plan (ESPP)
- Plumm Mental Health and Wellbeing

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