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Head of Experience

1 month ago

Auckland City, New Zealand Star Group Full time

Star Group is a very recent merger of Joylab and Kapura, two extraordinary communities of top-notch bars, pubs and restaurants dotted across the country. We’ve all been hard at work for over 15 years creating great businesses and now we’ve decided we’re just better being together. This is an exciting time for the network as we embark on a new journey to create something that is totally unique in the NZ market. Together, we hope to create a national hospitality business that is second to none.

The Head of Experience requires critical thinking, creativity, and superior stakeholder management skills. Experience is a newly created team that will require new ways of working to unleash the power of their complementary skillsets. As the leader of this team, the Head of Experience will be an excellent communicator, allowing the team to properly organise itself to bring the Experience vision to life, creating a cohesive journey for our customers and stakeholders.

In this exciting new role, you will:

- Drive the sustainability agenda throughout all projects
- Build (and continuously improve) customer focused experiences
- Ensure our brands have the structure and process in place to embrace the sponsorship strategy
- Manage end-to-end experience activities in line with short/long-term objectives
- Create and manage large events and activation strategy
- Develop new concepts and trends driven from a deep understanding of consumer insights from ideation through to execution
- Lead a team of talented individuals across the marketing team to develop a seamless customer experience
- Understand consumer behaviour at a macro level and drive data-led insights through accurate/timely reporting, while confidently championing internal stakeholder collaboration
- Be heavily involved in how we shape of strategy and development of systems to support our execution

This role will require an individual with real passion, great communication and strategic skills with strong experience in relatable businesses.

If this sounds like a bit of you (and you’re legally entitled to work in NZ), then have a crack at joining our 100% homegrown kiwi company. We can’t wait to hear from you.