Business Connect Coordinator

4 months ago


Auckland City, New Zealand Chorus NZ Limited Full time

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering Aotearoa’s digital future with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose; connecting Aotearoa so that we can all live, work, learn and play.

**Te Momo Tūranga | Contract**: Permanent

**Te Wāhi |Where**: Auckland

**Te Whiwhinga Mahi| The Opportunity**:
A pivotal role that works towards uplifting our connection rates, as a Business Connect Coordinator you will support end-to-end delivery of customer orders and interpret customer requests, translating them into delivery of Chorus services and solutions.

Your “can-do” attitude will help you build and maintain effective working relationships with internal and external stakeholders. You’ll be responsible for providing a seamless customer experience and always be looking for ways to improve from a customer and process point of view and ensuring all orders received are progressed in accordance with our Service Level Agreements each and every time.

This particular role requires flexibility with when you’re able to perform the tasks assigned, including some overnight migration work so it’s imperative that you are able to commit to this when applying.

Come and join a wonderful group of people, whose work feeds directly into Chorus’ vision of connecting Aotearoa to world-class fibre broadband.

**Ō Wheako, ō Pūkenga | Your Experience**:
The most important thing is your attitude - smart and tech saavy with the ability to juggle multiple balls at once. You could be a provisioning or customer service star or a recent grad looking to join a company that will take you places
- Experience in customer facing roles with a strong customer service ethic and empathy.
- Great problem-solving ability, analytical thinking and decision-making skills.
- Motivated with a drive to deliver.
- Self-managing with the ability to deliver outcomes. You know how to juggle multiple priorities and have a calm and collective approach.
- Strong ability to embrace change, treating it as an opportunity for growth.
- Experience working in provisioning or telecommunications is an added bonus but if not we can bring you up to speed

**Mō mātou | About us**:
It’s all about our culture, our people say it’s one of the best around. We’re proud of that. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

We are on an exciting journey of becoming a more adaptive organisation in the way we are structured and the way we work so your growth mindset, curiosity and enthusiasm to learn will make you feel right at home.

**Nōu te mana | Work your way**:


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