Client Success Specialist

7 days ago


Auckland City, New Zealand Talegent Full time

**Role Overview**

As a Client Support Specialist at Talegent, you’ll play a crucial role in enhancing our clients’ experience with us. Being the point of contact for client matters, this is a social role where you’ll get to draw on and develop your customer service skills, a key ability in kickstarting your career development.

What’s in it for you?
- Full time - 40 hours per week
- Hybrid model - Enjoy a combination of at-home and in-office work environments
- Gain experience in a client-facing role
- Learn the ins-and-outs behind the hiring processes used by top companies

**About the Job**:
Customer Service Coordination
- Manage the assignment and resolution of customer service requests
- Resolve customer service requests where possible
- Measure performance of customer service request handling
- Maintain documented customer service procedures

Internal IT
- Resolve tech issues for internal staff
- Ensure all important data is backed up and recoverable
- Resolve internal network issues
- Manage internal phone system
- Handle technology related staff on-boarding & off-boarding
- Hardware procurement
- Maintain documented internal IT procedures
- Work with helpdesk provider to ensure all agents taking calls are skilled and trained
- Maintain documented helpdesk procedures

**About you**:
Key experience:

- Customer service experience preferred with strong communication and problem-solving skills
- Technical background is a bonus

Key technical skills:

- Windows Operating System (version 10)
- Windows Domain Management
- Wireless networking
- Microsoft Office Suite

Qualifications**:

- Bachelor’s degree in any field preferred (can be overlooked with 2+ years of customer service experience)



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