Customer Success Specialist
6 months ago
Permanent full-time position
- Internationally renowned and industry-leading company
- Excellent staff benefits
**Who We Are**
FUJIFILM Process Automation is a leading provider of Esker, an AI-driven process automation platform. Companies such as Air NZ, DB Breweries, Animates, Gallagher and many more use our cloud-based solutions to run more efficient and cost-effective business processes, improve customer and supplier relationships, increase employee productivity and engagement, and enhance global visibility, scalability and compliance.
We believe that the best results for our customers are achieved through direct personal engagement to listen, understand and provide valuable insight into how their business can be enhanced through automation.
**Who You Are**
You are an engaging, customer-focused individual with strong analytical skills to identify problems, find solutions, and help our customers get the most value from their platform.
You have a passion for technology and the positive impact it can bring to New Zealand businesses.
You understand the core business processes and systems and ideally have experience with finance, CRM or ERP systems.
**The Role**
The customer success specialist will help craft customer success strategies, build strong relationships with customers and collaborate with sales and support teams to deliver consistently excellent customer results.
**Customer Success Responsibilities**
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them;
- Review how the customers use the platform, identify ways to support best-practice financial processes, taking a consultative approach to help customers overcome issues and achieve goals;
- Conduct customer training and share knowledge through various channels such as webinars, user groups, blog posts, etc;
- Identify potential opportunities for other products and services and collaborate with Process Automation Consultants to increase adoption of our products and services;
- Work with the sales and marketing team to develop customer references and case studies;
**Ideally, you have**:
- Experience in training, coaching, account management, or customer success
- Strong verbal and written communication with attention to detail
- Planning and coordination skills
- Analytical and process-oriented mindset
- Proven problem-solving skills, ability to think outside of the box and come up with creative solutions
- Aptitude for continuous learning and self-improvement
- Solid understanding of financial processes such as Accounts Payable, Accounts Receivable, Expense Management, etc.
- Passion for technology and process automation
If you are a team player who can work autonomously and quickly adjust priorities, this is an excellent opportunity to work for one of the world's leading innovators within a diverse and open-minded team with big growth ambitions and potential.
Please note that applicants with the right to work in New Zealand will only be considered for this position
-
Customer Success Specialist
7 months ago
Auckland City, New Zealand Give A Grad A Go Full timeSalary of $57,000 + KiwiSaver Contributions - Well structured onboarding and training programs - Hands on training and support **Are you looking for a role in a rewarding not for profit?** **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to...
-
Customer Success Specialist
4 weeks ago
Auckland, New Zealand Rocketspark Ltd Full timeAbout the Customer Success Specialist role Rocketspark is on the hunt for an outstanding Customer Success Specialist who's all about creating joyous moments and forging genuine connections. As a key player in our Customer Success team, you'll be the go-to hero for our customers, providing genuine support via phone, email, and chat.Your goal? To be their...
-
Customer Success Specialist
2 months ago
Wellington City, New Zealand FNZ Full timeAre you a confident communicator who is looking to embark on their next career journey? We are seeking a driven self-motivated individual to join our Hatch team as a Customer Success Specialist. In this role you will work within a close-knit team to deliver top support to our customers. What you’ll do: - Document customer experience feedback and...
-
Senior Customer Success Specialist
7 months ago
Auckland City, New Zealand Covetrus Full timeThe Role Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. We are entering...
-
Customer Success Specialist
6 months ago
Auckland City, New Zealand Futureverse Full time**About Centrapay** Centrapay is an exciting and fast-growing fintech backed by some of the very best investors and minds in payments and technology. We’re building a global network that enables new payment experiences, while reducing fraud and cost. Our brand purpose is to help the world get beyond plastic-card payments. We do this by creating new ways...
-
Specialist Customer Success Manager
3 months ago
Auckland City, New Zealand SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
6 months ago
Auckland City, New Zealand IBM Full timeIntroduction Your Role and Responsibilities A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also a technical specialist. Someone with a deep understanding of technical complexities. A person who can quickly understand...
-
Customer Success Specialist
6 months ago
Auckland City, New Zealand Figured Ltd Full timeFigured is a high-growth tech business solving complex problems for agri-financial management. We’re a Kiwi business helping the world and its largest industry become more profitable, more effective and more sustainable. **Why work at Figured?** - **Purpose**: Join a company making a significant impact in an industry that feeds the world. - **Growth**:...
-
Commercial Customer Success Specialist
6 months ago
Auckland City, New Zealand Waste Management Full time**Company Description** Waste Management NZ Limited is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. We have a great opportunity for a Customer Service / Sales...
-
Aml / Cft Compliance Specialist Customer Success
6 months ago
Auckland City, New Zealand Paragon Recruitment Ltd Full time**Great working environment with employee benefits packages**: - **Work from stunning offices**: - **We’re seeing GREAT results within our business, and we’re growing!** **What’s the role?** With a focus on all things AML, this newly created role of AMP Compliance Specialist, plays a pivotal role in the onboarding of new customers, to the APLYiD...
-
Partner Success Specialist
6 months ago
Auckland City, New Zealand Figured Ltd Full time**Figured is poised** to take off from a position of strength with a market-leading product that offers real-time insights and AI capabilities to drive agricultural productivity and profitability. Supported by best-in-class SaaS metrics and key partnerships with leading accounting platforms, industry experts, and banking partners, Figured has created a...
-
Client Success Specialist
20 hours ago
Auckland City, New Zealand Talegent Full time**Role Overview** As a Client Support Specialist at Talegent, you’ll play a crucial role in enhancing our clients’ experience with us. Being the point of contact for client matters, this is a social role where you’ll get to draw on and develop your customer service skills, a key ability in kickstarting your career development. What’s in it for...
-
Head of Customer Success
6 months ago
Auckland City, New Zealand Starshipit Full timeEmpowering retailers to deliver great shipping experiences is what we do! As a rapidly scaling SaaS company, we are seeking a dynamic and experienced Head of Customer Success to join our team. We're looking for a senior leader with B2B SaaS experience, who can think strategically and muck in with operational activities. **The Role** **Key...
-
Commercial Customer Success Specialist
4 weeks ago
Auckland, New Zealand Waste Management Nz Limited Full timeWM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We're committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.Job DescriptionWe have a great opportunity for a Commercial Customer Service / Sales Support person to...
-
Commercial Customer Success Specialist
2 weeks ago
Auckland, New Zealand Waste Management Nz Limited Full timeWM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We're committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.Job Description We have a great opportunity for a Commercial Customer Service / Sales Support person...
-
Commercial Customer Success Specialist
3 weeks ago
Auckland, New Zealand Wm New Zealand Full timeFull timeAdd expected salary to your profile for insightsWM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We're committed to safeguarding our beautiful environment through sustainable management of our valuable resources.Put simply, sustainability is what we do.Company DescriptionWM New Zealand is New...
-
Commercial Customer Success Specialist
3 weeks ago
Auckland, New Zealand Wm New Zealand Full timeFull timeWM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We're committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.Company DescriptionWM New Zealand is New Zealand's leading resource recovery, recycling, and...
-
Customer Success Executive
6 months ago
Auckland City, New Zealand Potentia Full time**Why you would like it**: - Direct impact on sales efficiency and partner success - Opportunity to shape sales strategy with data-driven decisions - Central role in a collaborative and supportive team **The opportunity**: Join the team in the bustling heart of Auckland CBD where you'll become the linchpin in sales and customer success strategies. With a...
-
Customer Success Associate
4 months ago
Auckland City, New Zealand Kotahi Logistics Full timeWe have an opportunity for a Customer Success Associate to join Kotahi's Customer team. This is a full-time, permanent role. The Customer Success Associate is an integral part of the Customer team’s drive to build strong partnerships with our customers and cross functional teams, with a focus on performance and improvement so we can continue to set new...
-
Customer Success Manager
2 months ago
Auckland City, New Zealand ImpactLab Full timeAt ImpactLab, we help charities, funders and investors understand their social impact. Measuring social impact can be difficult, confusing, and expensive. ImpactLab has developed a methodology and a suite of products that our Impact Analysts serve customers through our digital platform. ImpactLab is a growing start-up with ambitious plans. We have...