Platform Support

3 weeks ago


Auckland City, New Zealand ArchiPro Full time

**About ArchiPro**

ArchiPro is an innovative online platform connecting homeowners, builders, and architects with trusted building professionals and quality products. With our seamless matching system, we aim to revolutionise the way people build and design their homes.

**About the Role**

We are currently seeking highly skilled and motivated Platform Support Specialist's and Platform Product Specialist's to join our operational Platform Success team supporting our Sales & Client Success and wider business departments.
- As a **Platform Support Specialist (PSS)**, you will play a key role in successful new client onboarding, providing technical support and resolve issues for our clients and users on the ArchiPro platform whilst maintaining high quality and up to date platform content.
- As a **Platform Product Specialist (PPS)**, you will play a key role in providing technical support, using your excellent technical skills and product knowledge to drive efficiency via CSV formulas, reformatting of data and troubleshooting whilst maintaining high quality and ensuring that platform product content meets all ArchiPro standard.

**About the People**

Our team at ArchiPro is made up of dedicated individuals who are passionate about delivering exceptional customer experiences. We value collaboration, innovation, and a positive mindset. We work together to continuously improve our platform and provide the best user support possible.

**Responsibilities**

For our PSS positions you will:

- Successfully onboard new clients by compiling and uploading content to create a comprehensive profile on the platform
- Edit and, where necessary, write text descriptions for Profile, Project or Article pages on behalf of the client with the end-user in mind, abiding by search engine optimisation best practice, utilising our AI description generator feature
- Host weekly group onboarding sessions (virtually), attended by new clients, in order to show clients how to edit their profiles, make updates and optimise their content

For both Platform Success team (PSS & PPS) positions you will:

- Troubleshoot and resolve platform-related issues
- Conduct thorough investigation for escalated issues and collaborate with relevant internal teams to find solutions
- Document and maintain a knowledge base of common issues and resolutions
- Ensure timely and effective communication with clients and users
- Maintain high quality and up to date platform content (profile content) reviewing clients' websites to refresh their profiles with new products, remove out of date content, update imagery etc.
- Review and approve/optimise client uploaded content eg. new projects/new products

**Requirements**:

- Prior experience in a technical support or customer service role
- Prior content management system experience, is desirable
- Strong problem-solving skills
- Excellent communication skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Experience with CRM software and helpdesk systems is a plus
- Previous experience hosting webinars for multiple attendees or group training sessions a bonus
- Knowledge of the construction or design industry is a plus

**Benefits**
- Long service 'ArchiVersary' leave - for every year of service you get an extra leave day
- Team building functions and events
- Dog friendly workplace
- Fresh fruit, barista coffee, snacks and a great lolly jar



  • Auckland CBD, New Zealand Consult Recruitment Full time

    Be part of an organisation responsible for providing the digital platforms for their industry - NZ company with an excellent reputation and growing team - On-going training and development - Flexible working options **The Company**: Our client is an iconic NZ organisation within their industry, known for partnering with some of the country's leading...

  • Platform Manager

    4 days ago


    Wellington City, New Zealand New Zealand Government Full time

    **To mātou aronga - What we do for Aotearoa New Zealand** The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We develop social policy and provide advice to government and work with and help fund providers in the community....

  • Platform Engineer

    3 days ago


    Auckland City, New Zealand KiwiRail Full time

    **Platform Engineer - Auckland** **He kōrero mō mātou | About us**: KiwiRail has been connecting New Zealanders for over 150 years. Our vision, Hononga Whaikaha, Oranga mo Aotearoa (Stronger Connections, Better New Zealand), drives us to create sustainable, efficient transport solutions that benefit our people, communities, and environment. Teamwork,...

  • Data Platform Engineer

    18 hours ago


    Auckland, Auckland, New Zealand This is an IT support group Full time

    About the RoleWe are committed to delivering excellence by ensuring our people have the environment and the means to be successful. Our organisation offers competitive salary, free access to healthcare benefits, discounts on holiday homes and more.You will be working closely with data scientists, analysts, developers, and solution architects to ensure...

  • Platform Manager

    3 days ago


    Wellington City, New Zealand HAYS Full time

    Exciting full-time Platform Manager opportunity, hybrid environment, up to $140k and hybrid working available. **Your new company** A large government agency, with a sizeable IT team is seeking full time Platform Manager to look after their Cloud Platforms, based in their Central Wellington office. **Your new role** As a Platform Manager, will be working...


  • Auckland City, New Zealand OMG New Zealand Full time

    Platforms & Capabilities Manager - OMG NZ **Job Description**: Vision Empower the Op-Cos within Omnicom Media Group NZ; utilising technology, automation, and people to drive operational efficiencies, clear systems of process and development of new products & emerging channels to enable the most advanced trading team. Ensure 100% implementation compliance...

  • Platform Engineer

    17 hours ago


    Auckland City, New Zealand HAYS Full time

    Expand your skills and experience with this opportunity for a Platform Engineer to contract with an enterprise **Your new company** This enterprise invest in their employees' wellbeing, making sure they are satisfied with all aspects of work, no matter if you are a contractor or permanent employee. You will feel a sense of belonging doing what you love...


  • Auckland City, New Zealand Talent Army Full time

    Opportunity to implement new ways of integrating the existing product - Typescript, NodeJS, AWS and other technologies - Remote friendly - work from anywhere in NZ This fast-moving cloud business is looking for a Senior Integrations Engineer. It's a newly created role that is central to growing the company's ability to integrate with external cloud and...


  • Auckland City, New Zealand SkyCity Entertainment Group Full time

    Play a key role in maintaining the performance, reliability, and capacity of our infrastructure systems, driving efficiency and innovation across our platform services._ **About the Role** **About You** You are a skilled Technical Specialist with 2-5 years of experience in platform services or system administration. Your expertise in virtualization,...

  • Platform Architect

    2 weeks ago


    Auckland City, New Zealand Plexure Full time

    **About the opportunity** **Auckland based role with flexible hours** - **G**lobal mobile engagement company** helping big brands create a** personalized shopping experience **for their consumers**.**: - Help us **redefine the customer experience** with personalized messages **delivered to the end user at the right place and time. - Contribute to the...


  • Auckland City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in The Nuts and Bolts About the Role The Cloud Platform Specialist is primarily responsible for the management of the Datacom Cloud with a relentless focus on continuous improvement of...

  • Platform Engineer

    3 weeks ago


    Wellington City, New Zealand Precision Data Full time

    **Why we need you & what you will be doing** We are looking for 4 platform engineers to work with our team. **What we are doing**: Precision Data are working closely with a client who are doing a Risk assessment of payment transactions and this role is around upgrading their current platform, it is on some VM's (virtual machines) and needs upgrading...


  • Auckland City, New Zealand Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Auckland City, New Zealand Auckland Council Full time

    **New role in a new division**: - **Enormous opportunity to make a difference at a large organisation**: - **Transform current environment to leverage the power of information**: - **Hybrid working environment.** **He angitūtanga: The opportunity** The Group Shared Services Division of Auckland Council is seeking an experienced Data Platform Engineer...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Tower is seeking a dynamic individual to cover a 12-month parental leave in our Platform Engineering team. Here's why you'll love working with us** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost...


  • Auckland City, New Zealand OMG New Zealand Full time

    About the role This role is part of the OMG Investment and Platforms & Capabilities team. The Platforms & Capabilities Director will be responsible for managing all platforms within activation (programmatic, search & paid social), including internal & 3rd party agencies. You will use your technical expertise to resolve issues and identify opportunities to...

  • Engineering Manager

    5 days ago


    Auckland City, New Zealand Fuel50 Full time

    Our Platforms team at Fuel50 is at an exciting inflexion point in our journey. We are looking for an experienced Engineering Manager for our Platforms team who has led teams to a cultural shift towards micro-services and has proven ability to influence Product teams and drive engineering excellence. The goal is to provide Product teams with the tools and...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Tower is seeking a dynamic individual to join our Platform Engineering team. Here's why you'll love working with us** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the...

  • Platform Engineer

    17 hours ago


    Auckland City, New Zealand Suncorp Group Full time

    Are you ready to Chase the Sun? A career with Suncorp gives you the chance to do that every day, while also helping New Zealanders to build futures and protect what matters. There has never been a more important time to be part of the insurance industry, responding to changing customer needs, adapting to regulatory change and facing into social and...

  • BI Platform Lead

    3 days ago


    Auckland City, New Zealand ANZ Banking Group Full time

    About the role At ANZ our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented BI Platform Lead to join our Data and Analytics Division. As a BI Platform Lead you will be help grow the BI Practice to live and breathe the vision of uplifting data literacy, improving productivity through automation,...